Arlene Contreras
Whittier
Summary
Results-driven professional with strong organizational and analytical skills, committed to enhancing business performance. Demonstrates ability to adapt quickly to new environments and processes, fostering team collaboration and individual productivity. Equipped with effective communication and problem-solving capabilities to develop strategies and drive company objectives. Ready to contribute expertise to achieve team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Spanish Interpreter
LanguageLine
Monterey
04.2024 - Current
- Interpreted spoken and written content in real-time across various industries, enabling seamless interactions.
- Facilitated effective communication between Spanish-speaking clients and service providers, ensuring clarity and understanding.
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
- Utilized industry-specific terminology to ensure accurate translations.
- Collaborated with team members to streamline interpretation processes, improving overall service delivery.
- Managed multiple interpretation requests simultaneously in fast-paced environments.
- Maintained confidentiality and professionalism during sensitive conversations.
Receptionist
Village Dental Group
Anaheim
06.2022 - 06.2024
- Facilitated effective communication with internal and external customers, strengthening relationships and improving service responsiveness.
- Provided excellent customer service by responding to customer inquiries in a friendly manner.
- Scheduled patient appointments, optimizing availability and accommodating individual needs to enhance patient satisfaction.
- Greeted patients and visitors with a friendly demeanor.
- Handled incoming calls and directed inquiries appropriately.
- Maintained patient records and ensured confidentiality compliance.
- Processed insurance claims and verified coverage details accurately.
ABA Behavior Therapist
ACES
Northridge
03.2020 - 03.2023
- Developed and implemented behavior plans for clients with autism spectrum disorder, utilizing Applied Behavior Analysis principles.
- Conducted functional analyses to identify key environmental variables influencing behavior change and inform intervention strategies.
- Assisted with research projects in ABA therapy by collecting and analyzing data to support evidence-based practices.
Host
Buffalo Wild Wings
Northridge
08.2018 - 09.2019
- Managed seating arrangements and resolved guest complaints to maintain smooth operations and ensure customer satisfaction.
- Multitasked effectively by organizing reservations, conducting table visits, and answering phones to enhance guest experience.
- Handled phone calls for reservations and addressed guest inquiries to provide timely support and improve service quality.
Customer Service Cashier
Levi's
Commerce
04.2015 - 07.2017
- Maintained high standards of customer service, ensuring customer satisfaction in high-volume, fast-paced operations.
- Developed positive customer relationships by delivering friendly and helpful service, enhancing customer loyalty.
- Executed store opening and closing duties, ensuring smooth operational transitions.
Education
Candidate - bio/chem
cal state Northridge
Northridge05-2027
High School Diploma -
alliance collins family college ready high school
Huntington Park05-2017
Skills
- Bilingual
- Translation accuracy
- Language proficiency
- Document management
- File organization
- Scheduling appointments
- Calendar management
- Time management
- Data analysis
- Great customer service
- Conflict resolution
- Note-taking techniques
Languages
Spanish, Advanced
Languages
Spanish
Full Professional
Certification
CPR
Timeline
Spanish Interpreter
LanguageLine
04.2024 - Current
Receptionist
Village Dental Group
06.2022 - 06.2024
ABA Behavior Therapist
ACES
03.2020 - 03.2023
Host
Buffalo Wild Wings
08.2018 - 09.2019
Customer Service Cashier
Levi's
04.2015 - 07.2017
Candidate - bio/chem
cal state Northridge
High School Diploma -
alliance collins family college ready high school