Arlene Contreras
Whittier,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
9
9
years of professional experience
Work History
Receptionist/Coordinator
Village Dental Group
06.2022 - 06.2024
- Organized travel arrangements for employees in accordance with established policies
- Demonstrated excellent communication skills, both written and verbal, for internal and external customers
- Provided excellent customer service by responding to customer inquiries in a friendly manner
- Speak to patients about treatment plans and costs of treatment
- Schedule appointments accordingly
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
Receptionist
California Family Dental Center
11.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Host
Buffalo Wild Wings
08.2018 - 09.2020
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
- Answered phone calls to take reservations and address guest questions and concerns
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
ABA Behavior Therapist
360 Behavioral Health
08.2017 - 09.2019
- Conducted functional analyses to identify environmental variables affecting behavior change
- Developed and implemented behavior plans for clients with autism spectrum disorder, utilizing Applied Behavior Analysis principles
- Assisted with research projects related to ABA therapy initiatives through data collection activities
- Designed engaging group activities aimed at improving social interaction skills among peers within a therapeutic setting.
- Reduced challenging behaviors by implementing evidence-based interventions and monitoring their effectiveness.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
Customer Service Cashier
Levi's
04.2015 - 07.2017
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Candidate - bio/chem
cal state Northridge
05.2027
High School Diploma -
alliance collins family college ready high school
05.2017
Skills
- File organization
- Document management
- Calendar management
- Bilingual
- Problem solving
- Team collaboration
- Reception area maintenance
- Commitment
- Customer service focus
- Hard working
- Greeting and seating clients
- Data analysis
- Scheduling mastery
- Time management
- Strong leadership
- Multitasking capacity
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Coordinator
Village Dental Group
06.2022 - 06.2024
Receptionist
California Family Dental Center
11.2020 - 05.2022
Host
Buffalo Wild Wings
08.2018 - 09.2020
ABA Behavior Therapist
360 Behavioral Health
08.2017 - 09.2019
Customer Service Cashier
Levi's
04.2015 - 07.2017
High School Diploma -
alliance collins family college ready high school
Candidate - bio/chem
cal state Northridge
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