Arlene Buendia Castillo
Surrey,BC
Summary
Resourceful Concierge Representative known for high productivity and efficient task completion. Specialize in guest relations, problem-solving, and time management. Excel in communication, adaptability, and empathy to enhance guest experiences and maintain positive working relationships with team members.
Overview
8
8
years of professional experience
Work History
Concierge Representative
Centrum Concierge and Security
Surrey, BC
08.2022 - Current
- Maintained a comprehensive knowledge of current promotional offers available at the hotel as well as nearby attractions and activities.
- Remained up-to-date on changes in policies or procedures related to guest services.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Processed incoming payments from tenants in a timely manner.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Generated ad-hoc reports as requested by senior leadership team members or outside stakeholders.
- Programmed Fobs for new residents, ensured how many fobs were active
- worked with building managers and strata members closely
- dealt with move in bookings and amenity bookings.
- ensured all owners and tenants were up to date with by laws
- created care reports to submit to strata
Shift Leader
play abby
Surrey, BC
02.2021 - 06.2023
- Assisted in training new employees on shift operations.
- Monitored inventory levels and ordered supplies as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured compliance with safety regulations while operating machinery.
- Developed effective working relationships with internal customers and external vendors.
- Opened and closed store on my own
- checked in guests and assisted with filling out the waivers.
- created party booking via google calendar
- used square to check in guests
- tracked amount of parents and children were in the building.
Front of House Employee
holy taco
Surrey, BC
10.2020 - 01.2022
- Assisted with training new front of house employees on procedures and policies.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
- Transported heavy trays filled with prepared dishes from kitchen area to dining room tables safely.
- Accurately weighed ingredients for each dish in order to maintain portion control standards.
- Carried out basic cooking duties such as reducing sauces and parboiling food.
- Maintained inventory of stock and placed orders when there is a shortage of supplies.
- Measured ingredients required for specific food items being prepared.
- Cleaned kitchen areas, equipment and utensils.
- Operated dishwashing machines safely and efficiently.
- Followed established cash handling procedures when collecting payment from customers.
- Prepared beverages such as coffee, tea, soda.
Coaching Assistant
Marpole soccer team
Vancouver, BC
05.2016 - 06.2021
- Provided guidance on nutrition habits for athletes in order to maximize performance levels.
- Communicated with parents regarding team policies, rules, regulations and updates on their child's progress.
- Monitored team performance during practices and games, providing feedback to the coach when necessary.
- Collaborated with other coaching staff members during training sessions.
- Created drills designed to help enhance speed, agility, coordination and strength.
- Managed paperwork related to team activities including rosters, schedules.
- Provided support to players by helping them improve their individual skills.
- Provided feedback to athletes on their performance in practice sessions and competitive matches.
- Evaluated players' performance during practice sessions and games.
- Instructed players on proper nutrition habits to optimize physical performance.
Host
Boston Pizza
Surrey, BC
08.2018 - 09.2020
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Resolved conflicts between customers when necessary.
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Informed kitchen staff of any special orders or dietary restrictions.
- Balanced cash register at end of shift according to established procedures.
Catering Assistant
signature catering
Langley, BC
03.2016 - 03.2018
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Cleaned kitchen equipment and surfaces after each event.
- Inspected incoming shipments for freshness or damage before accepting them into the facility.
- Responded promptly to customer inquiries related to menu items or services offered.
- Followed strict guidelines set forth by executive chef or management team when prepping ingredients or assembling dishes.
- Managed food costs by controlling portion sizes and waste minimization techniques.
- Supported chefs in preparing meals for large groups efficiently and on time.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Communicated effectively with team members to ensure smooth operations during events.
- Provided excellent customer service by interacting with guests during events.
- Attended weekly staff meetings with management team to discuss upcoming events and new menu items.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Transported food and catering equipment to and from event locations.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Assisted in the development of marketing materials for catering services.
- Filled in for absent workers by performing wide variety of food service work.
- Trained new catering assistants in proper procedures and customer service standards.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
Education
Certification - Responsible Adult
Pacific Coast Workshops
07-2022
High School Diploma -
Guildford Park Secondary
Surrey, BC06-2020
Some College (No Degree) - CYCC
Douglas College
New Westminster, BCSkills
- Sales
- Customer Service
- Reservations Management
- Administrative Support
- Reservation coordination
- Cash Handling
- Social media networking
- Guest Relations
- Event Planning
- Effective problem solving
- Safety Procedures
- Conflict Resolution
- Telephone Etiquette
- Accurate record keeping
- Hospitality
- Team Supervision
Accomplishments
- received three scholarships
- 2nd dance award in 2017
- 1st place track and field award
- soccer awards 2016
Timeline
Concierge Representative
Centrum Concierge and Security
08.2022 - Current
Shift Leader
play abby
02.2021 - 06.2023
Front of House Employee
holy taco
10.2020 - 01.2022
Host
Boston Pizza
08.2018 - 09.2020
Coaching Assistant
Marpole soccer team
05.2016 - 06.2021
Catering Assistant
signature catering
03.2016 - 03.2018
Certification - Responsible Adult
Pacific Coast Workshops
High School Diploma -
Guildford Park Secondary
Some College (No Degree) - CYCC
Douglas College
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