Arleen Bozzo
Chino Hills
Summary
Customer service and claims professional with 15+ years of management experience supporting customers, processing claims, and resolving complex inquiries through high-volume phone and written communication. Proven expertise in complaint and grievance resolution, claims processing, administrative operations, and client relationship management. Strong working knowledge of health plan benefits, claims systems, and compliance requirements. Highly proficient in Microsoft Word and Excel, with a demonstrated ability to work independently in remote and hybrid environments.
Overview
35
35
years of professional experience
Work History
Regional Sales Assistant
Hormel Foods
03.2012 - 02.2025
- Served as a key point of contact for assigned customers and Regional Sales Managers, ensuring accurate order processing and issue resolution.
- Provided administrative support to Regional Sales Managers.
- Provided daily customer support via phone and written correspondence, addressing inquiries, complaints, and service issues in a timely and professional manner.
- Collaborated with cross-functional teams (sales, operations, logistics) to meet customer needs and resolve escalations.
- Demonstrated excellent communication skills, both verbal and written, in customer follow-ups, documentation, and reporting.
- Built long-term customer relationships through effective communication and problem-solving.
- Used knowledge of company products and services to recommend solutions to customers.
- Developed strong relationships with clients to grow business networks.
Claims Manager
FMI Freight Management
01.2007 - 01.2012
- Managed end-to-end claims processing, including investigation, documentation, resolution, and customer communication.
- Reviewed claims for accuracy, compliance, and contractual obligations.
- Decided appropriate courses of action and presented solutions for claim resolution.
- Communicated claim decisions clearly and professionally to customers via phone and written correspondence.
- Maintained organized claim records and reports using internal systems and Microsoft Office tools.
- Implemented process improvements to enhance efficiency and reduce claim resolution time and costs.
Office Manager
Comp USA
04.2002 - 11.2006
- Trained and onboarded new office staff members.
- Processed payrolls on a biweekly basis using accounting software.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Implemented office procedures, creating streamlined processes.
- Developed and monitored office budgets and processed payroll.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
Claims Manager
Medical Eye Services
03.1990 - 10.2001
- Supervised claims department operations within a health plan environment.
- Processed and resolved member claims while ensuring compliance with healthcare regulations and benefit plans.
- Handled member complaints and grievances, providing clear explanations of coverage and claim decisions.
- Maintained detailed claims documentation and monitored departmental compliance.
- Led staff meetings and communicated policy updates and procedural changes.
- Implemented best practices to improve efficiency of the claims process and reduce costs.
- Monitored daily operations of the claims department ensuring compliance with applicable statutes.
Education
Associate in Arts (A.A.) - Business Administration
Chaffey College
California06.2009
Skills
- Territory management
- Order processing
- Client relationship management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Strategic thinking
- Interpersonal skills
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Team leadership
- Self motivation
- Task prioritization
LANGUAGES
English Bilingual
Spanish Bilingual
Timeline
Regional Sales Assistant
Hormel Foods
03.2012 - 02.2025
Claims Manager
FMI Freight Management
01.2007 - 01.2012
Office Manager
Comp USA
04.2002 - 11.2006
Claims Manager
Medical Eye Services
03.1990 - 10.2001
Associate in Arts (A.A.) - Business Administration
Chaffey College