Arken Dellaji
Montreal,QC
Overview
4
4
years of professional experience
Work History
Retail Store Team Leader
Dollarama
Montreal, Canada
09.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Built strong relationships with customers through positive attitude and attentive response.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Computer Shop Assistant
Local Computer Shop
Tunisia
08.2020 - 02.2023
- Assisted customers with data transfers, hardware installations, and software updates to optimize their devices performance.
- Provided exceptional after-sales support, addressing concerns or queries promptly while maintaining a positive rapport with customers.
- Diagnosed complex hardware issues using advanced troubleshooting techniques, minimizing service disruptions for clients.
Education
High School Diploma -
M.B High School
Tunisia06.2019
Skills
- Attention to Detail
- Client Support
- Conflict Resolution
- Problem Identification
- Perform well in high-pressure environments
Languages
English
Native or Bilingual
French
Limited Working
Arabic
Native or Bilingual
Timeline
Retail Store Team Leader
Dollarama
09.2023 - Current
Computer Shop Assistant
Local Computer Shop
08.2020 - 02.2023
High School Diploma -
M.B High School