Arka Narayan Basu
TD
Toronto,ON
1
Certification
10
years of professional experience
Strategic product professional with over 9 years of progressive experience in driving innovation in wealth management, payment solutions, digital consulting and enterprise analytics. Certified Scrum Product Owner and Design Thinking practitioner with expertise in converting complex regulatory and operational challenges into high-impact product solutions that deliver measurable business outcomes.
Work History
Consultant, Product Management
1 Year- As a part of TD Wealth National Office (WNO), currently leading end-to-end delivery and performance optimization initiatives for the bank's largest enterprise wealth platform
- Partnered with Financial Planner, Direct Investing and Private Investment Advisory lines of business to conduct discovery sessions and gather business requirements to develop scalable, high-performance product solutions
- Drove process simplification and continuous improvement initiatives to optimize wealth operational workflows, reducing workflow inefficiencies by 85%
- Collaborated with the Human Centered Design (HCD) teams to create wireframes, and validate solutions using sandbox environments for multiple user journeys across 3 lines of businesses
Senior Business Analyst (contract)
8 Months- As a part of the Global Security business unit at Royal Bank of Canada, led 25+ enhancements from conception to deployment for internal enterprise platforms, contributing to the rollout of secure identity and access solutions
- Spearheaded a critical enterprise initiative around onboarding 2000+ applications to EntraID as per the FRB audit 2024 instructions for RBC, adhering to the bank's change management policies.
Business Analyst, Product Delivery
11 Months- As a part of Peoples Payment Solutions, partnered with the senior product leaders to manage the strategic roadmap and delivery for 3 digital payment squads – Automated Funds Transfer, E-Transfer and General Ledger
- Managed a cross-functional squad for RPA (Robotic Process Automation) implementation to log and report chargeback fees on a third-party system for acquiring clients improving fraud detection rates by 20%, minimizing customer friction and reducing overall false positive rate by 50%
- Led the design and development of enterprise-wide admin UI portal for real-time payments and ledger services from conception to deployment. Facilitated workshops and ideation sessions with stakeholders to generate insights, ideas and foster alignment
Product Lead
1 Year 5 Months- Developed the concept and led the design of a virtual marketplace for hyperlocal vendors and service providers in Eastern Ontario
- Owned the implementation of the platform features and advertisement blocks to promote local businesses, leading to 250+ partnerships and a user base of over 2100 in the first 10 months of launch
- Spearheaded the development of Customer Reward Program (CRP) feature based on streak counts, resulting in an increased Average Time on Page (ATP) by 50%
Digital Consultant (contract)
5 Months- As a part of Invest Ottawa, led 3 digital transformation teams to help main street businesses in Eastern Ontario go digital and survive shutdowns to thrive post-pandemic
- Guided 19 small to medium sized businesses across Eastern Ontario to develop a digital strategy for business expansion amidst the pandemic. Increased customer satisfaction on an average by 65%
Associate Product Manager (Co-op)
6 Months- Developed a Product Strategy to identify client needs, product challenges and define objectives, resulting in a reduced customer acquisition cost by 25%
Senior Systems Engineer
3 Years 6 Months- Served as offshore delivery lead for SAP data and analytics initiatives across two major North American retail clients, owning end-to-end execution of three ETL modules and ensuring alignment with business objectives
- Led cross-functional collaboration with BI leads and functional consultants to support data architecture for a major European expansion initiative, ensuring readiness of systems and reporting capabilities
Education
Master of Management
Bachelor of Technology
Skills
Framework and Methodologies : Agile
Scrum
Waterfall
Design Thinking
Systems Thinking
Design : Customer Journey Mapping
Wireframing
Process Modelling
Business Process Mapping
Software : SAP Hana
MS Excel
PowerPoint
Visio
SQL
Confluence
Jira
Tableau
Language : Acquainted with C
C++
Core Java
Python and SAP ABAP
Languages
English
Certification
- Certificate in Disruptive Technology, Queen's University 2019
- Certified Scrum Product Owner (CSPO), Scrum Alliance 2022
- Product Led Growth Certificate (PLGC), Product School 2022
Timeline
Consultant, Product Management
TD
10.2025 - CurrentRead More
Senior Business Analyst (contract)
RBC
05.2024 - 01.2025Read More
Business Analyst, Product Delivery
Peoples Group
01.2023 - 12.2023Read More
Product Lead
SupportLocalGiveaway.com
06.2021 - 11.2022Read More
Digital Consultant (contract)
Invest Ottawa
01.2021 - 06.2021Read More
Associate Product Manager (Co-op)
Welly Tails Inc.
09.2019 - 03.2020Read More
Senior Systems Engineer
Infosys Ltd
12.2015 - 06.2019Read More
West Bengal University of Technology
Bachelor of Technology
Read More
Smith School of Business, Queen's University
Master of Management
Read More
Skills
- Product Management
- Design thinking
- Agile Delivery
- Strategic Planning
- Cross-functional stakeholder management
- Communication
- User Research