Arka Narayan Basu
Toronto,ON
Summary
Strategic product professional with over 9 years of progressive experience in driving innovation in wealth management, payment solutions, digital consulting and enterprise analytics. Certified Scrum Product Owner and Design Thinking practitioner with expertise in converting complex regulatory and operational challenges into high-impact product solutions that deliver measurable business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consultant, Product Management
TD
10.2025 - Current
- As a part of TD Wealth National Office (WNO), currently leading end-to-end delivery and performance optimization initiatives for the bank's largest enterprise wealth platform
- Partnered with Financial Planner, Direct Investing and Private Investment Advisory lines of business to conduct discovery sessions and gather business requirements to develop scalable, high-performance product solutions
- Drove process simplification and continuous improvement initiatives to optimize wealth operational workflows, reducing workflow inefficiencies by 85%
- Collaborated with the Human Centered Design (HCD) teams to create wireframes, and validate solutions using sandbox environments for multiple user journeys across 3 lines of businesses
Senior Business Analyst (contract)
RBC
05.2024 - 01.2025
- As a part of the Global Security business unit at Royal Bank of Canada, led 25+ enhancements from conception to deployment for internal enterprise platforms, contributing to the rollout of secure identity and access solutions
- Spearheaded a critical enterprise initiative around onboarding 2000+ applications to EntraID as per the FRB audit 2024 instructions for RBC, adhering to the bank's change management policies.
Business Analyst, Product Delivery
Peoples Group
01.2023 - 12.2023
- As a part of Peoples Payment Solutions, partnered with the senior product leaders to manage the strategic roadmap and delivery for 3 digital payment squads – Automated Funds Transfer, E-Transfer and General Ledger
- Managed a cross-functional squad for RPA (Robotic Process Automation) implementation to log and report chargeback fees on a third-party system for acquiring clients improving fraud detection rates by 20%, minimizing customer friction and reducing overall false positive rate by 50%
- Led the design and development of enterprise-wide admin UI portal for real-time payments and ledger services from conception to deployment. Facilitated workshops and ideation sessions with stakeholders to generate insights, ideas and foster alignment
Product Lead
SupportLocalGiveaway.com
06.2021 - 11.2022
- Developed the concept and led the design of a virtual marketplace for hyperlocal vendors and service providers in Eastern Ontario
- Owned the implementation of the platform features and advertisement blocks to promote local businesses, leading to 250+ partnerships and a user base of over 2100 in the first 10 months of launch
- Spearheaded the development of Customer Reward Program (CRP) feature based on streak counts, resulting in an increased Average Time on Page (ATP) by 50%
Digital Consultant (contract)
Invest Ottawa
01.2021 - 06.2021
- As a part of Invest Ottawa, led 3 digital transformation teams to help main street businesses in Eastern Ontario go digital and survive shutdowns to thrive post-pandemic
- Guided 19 small to medium sized businesses across Eastern Ontario to develop a digital strategy for business expansion amidst the pandemic. Increased customer satisfaction on an average by 65%
Associate Product Manager (Co-op)
Welly Tails Inc.
09.2019 - 03.2020
- Developed a Product Strategy to identify client needs, product challenges and define objectives, resulting in a reduced customer acquisition cost by 25%
Senior Systems Engineer
Infosys Ltd
12.2015 - 06.2019
- Served as offshore delivery lead for SAP data and analytics initiatives across two major North American retail clients, owning end-to-end execution of three ETL modules and ensuring alignment with business objectives
- Led cross-functional collaboration with BI leads and functional consultants to support data architecture for a major European expansion initiative, ensuring readiness of systems and reporting capabilities
Education
Master of Management -
Smith School of Business, Queen's University
ON01-2020
Bachelor of Technology - undefined
West Bengal University of Technology
India01-2015
Skills
- Framework and Methodologies : Agile, Scrum, Waterfall, Design Thinking, Systems Thinking
- Design : Customer Journey Mapping, Wireframing, Process Modelling, Business Process Mapping
- Software : SAP Hana, MS Excel, PowerPoint, Visio, SQL, Confluence, Jira, Tableau
- Language : Acquainted with C, C, Core Java, Python and SAP ABAP
Languages
English
Certification
- Certificate in Disruptive Technology, Queen's University 2019
- Certified Scrum Product Owner (CSPO), Scrum Alliance 2022
- Product Led Growth Certificate (PLGC), Product School 2022
Timeline
Consultant, Product Management
TD
10.2025 - Current
Senior Business Analyst (contract)
RBC
05.2024 - 01.2025
Business Analyst, Product Delivery
Peoples Group
01.2023 - 12.2023
Product Lead
SupportLocalGiveaway.com
06.2021 - 11.2022
Digital Consultant (contract)
Invest Ottawa
01.2021 - 06.2021
Associate Product Manager (Co-op)
Welly Tails Inc.
09.2019 - 03.2020
Senior Systems Engineer
Infosys Ltd
12.2015 - 06.2019
Bachelor of Technology - undefined
West Bengal University of Technology
Master of Management -
Smith School of Business, Queen's University
Skills
- Product Management
- Design thinking
- Agile Delivery
- Strategic Planning
- Cross-functional stakeholder management
- Communication
- User Research