ARJUN REDDY SANTOLLA
Summary
Dynamic professional with a proven track record at Dollarama, excelling in customer service and problem-solving. Skilled in enhancing store efficiency and appearance, I effectively trained staff and implemented strategic displays, driving sales growth. Proficient in office software, I bring strong decision-making abilities and a commitment to delivering exceptional customer experiences.
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollarama
04.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Administrative Assistant
City Cab
11.2022 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
CANADORE COLLEGE
Mississauga, ON04-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Employee scheduling
- Proficiency in office software( Eg: Microsoft office, Google work space)
- Business development and planning
- Systems and software expertise
- Decision-making
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Certification
- First Aid
- Driving license class-5
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 11 staff members.
Timeline
Assistant Store Manager
Dollarama
04.2025 - Current
Administrative Assistant
City Cab
11.2022 - 03.2025
High School Diploma -
CANADORE COLLEGE