Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Volunteer Experience
Interests
Timeline
Generic

Arjuna Jayakody

London,Canada

Summary

A versatile marketing and customer service professional with 18+ years of experience in retail, relationship management, supply chain, and event coordination.

Goal: leverage skills in strategic planning, customer engagement, and team leadership within a growth-orientated organization.

Strengths: building strong client relationships, utilizing product knowledge, and implementing effective sales strategies. Thrive in dynamic environments by prioritizing teamwork and adaptability to achieve goals consistently. Additionally, possess excellent communication, problem-solving, and time management skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sales Associate

The Home Depot
02.2023 - Current
  • Lead by example, fostering CORE Values and ensuring team members demonstrate them consistently
  • Train new staff in job functions and provide ongoing coaching to improve customer interactions and adherence to store standards. 4 new staff up to date.
  • Assist management in conducting performance reviews, and contributing to team growth and engagement.
  • Deliver exceptional customer service by assisting with inquiries, addressing complaints, and ensuring customer satisfaction. Approximately meet with 75+ customers per day across the store.
  • Support a positive public image by ensuring adherence to the Uniform Policy.
  • Assisting in loss prevention procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Brand Market Activation & Supply Chain Manager

International Distillers Ltd
01.2014 - 12.2022
  • Spearheaded brand activation initiatives, planning events to boost customer engagement and brand awareness. Handled and coordinated more than 50 events during the tenor.
  • Coordinated cross-functional teams (Procurement, Production, Stores) to execute events seamlessly.
  • Built area-wise customer bases and strengthened business relationships for long-term growth.
  • Analyzed data to identify bottlenecks, optimized logistics, and maintained inventory for efficient operations.
  • Collaborated with departments on coordinated plans, driving both cost-effective supply chain solutions and business growth.
  • Negotiated with suppliers for advantageous contracts, contributing to profitability.
  • Managed a regional team for brand activations, providing training, ongoing coaching, and performance evaluations.
  • Exercised independent decision-making to resolve customer issues, focusing on solutions that balanced customer satisfaction with business goals.

Client Relationship Manager

Standard Chartered Bank
01.2010 - 12.2013
  • Maintained in-depth product knowledge to address client inquiries and provide financial guidance.
  • Handled a priority customer portfolio base comprised of 120 customers.
  • Built and nurtured relationships with clients, supporting their financial needs and promoting loyalty.
  • Pursued new business opportunities and contributed to revenue growth through targeted relationship management.
  • Ensured high standards of service by understanding client needs and offering tailored financial solutions.
  • Demonstrated commitment to customer satisfaction through proactive engagement and support.

Personal Financial Consultant

Standard Chartered Bank
01.2009 - 12.2010
  • Advised clients on financial products such as loans, credit cards, and mortgages, meeting sales targets through strategic customer engagement.
  • Processed transactions and managed cash handling efficiently, adhering to bank policies and loss prevention standards.
  • Daily customer meetups approximately - 40+ a day

Cashier

Standard Chartered Bank
01.2008 - 12.2009
  • Handled cash transactions , meeting up with 200-250 customers per day , with accuracy and adhered to loss prevention systems and bank policies.
  • Supported customers with transaction inquiries and account information, providing friendly and effective service.

Recovery Officer

Standard Chartered Bank
01.2005 - 12.2008
  • Managed debt recovery processes in dpd ( days past due ) cycles from 30 days to 120 days delinquent, maintaining a balance between securing payments and preserving client relationships.
  • Analyzed approximately 350+ client records and coordinated with collections teams to optimize recovery efforts.

Customer Service Assistant

Abans Group
01.2003 - 12.2004
  • Provided front-line customer support, assisting with product enquiries and promoting sales, up to 40-50 customers a day.
  • Handled cash transactions, ensured compliance with company policies, and maintained a welcoming store environment.
  • Developed product knowledge to better assist customers, fostering customer satisfaction and retention.
  • Collaborated with team members to improve overall customer experience and boost company reputation.

Education

PGD - Sports and Event Marketing

Fanshawe College
London, ON
12.2024

Postgraduate Diploma - Marketing Management

Fanshawe College
London, ON
12.2023

MSc - Marketing/Marketing Management

Asia e University
12.2022

Master of Business Administration (MBA) -

Cardiff Metropolitan University
Sri Lanka
12.2016

Preliminary Certificate - Marketing

Sri Lanka Institute of Marketing (SLIM)
Sri Lanka
12.2010

Skills

  • Customer Service Excellence
  • Planning
  • Judgement
  • Decision-Making
  • Team Leadership
  • Training
  • Retail
  • Cash Handling
  • Time Management
  • Organization
  • Communication
  • Teamwork and Collaboration
  • Customer Service
  • Problem-solving skills

Websites

Certification

  • Google Ads Search Certification
  • Digital Marketing Simternship
  • Persuading Others (LinkedIn Learning)
  • Social Media Simternship

Languages

English
Full Professional
Sinhalese
Native or Bilingual

Volunteer Experience

  • Volunteer Assistant, Sri Lanka Red Cross Society, Sri Lanka - 01/16 - 06/16, Actively participated in uplifting the welfare of unemployed women in the Eastern province of Sri Lanka.


  • Freelance Tourist Coordinator, Sri Lanka Tourism, Sri Lanka - 09/19 - 04/20, Specialized in creating personalized travel experiences that showcased Sri Lanka's rich culture and natural beauty., Organized customized itineraries, accommodations, and transportation to ensure a seamless journey for clients., Worked with local vendors and tour guides to provide authentic experiences, from exploring ancient temples to hidden beaches. Demonstrated problem-solving and quick-thinking skills to accommodate last-minute changes and special requests, ensuring a memorable experience for every client.

Interests

  • Avid Reader
  • Documenting and sharing travel experiences
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Reading
  • Music
  • Watching Movies and TV Shows
  • Photography
  • Creative Writing
  • Video editing

Timeline

Sales Associate

The Home Depot
02.2023 - Current

Brand Market Activation & Supply Chain Manager

International Distillers Ltd
01.2014 - 12.2022

Client Relationship Manager

Standard Chartered Bank
01.2010 - 12.2013

Personal Financial Consultant

Standard Chartered Bank
01.2009 - 12.2010

Cashier

Standard Chartered Bank
01.2008 - 12.2009

Recovery Officer

Standard Chartered Bank
01.2005 - 12.2008

Customer Service Assistant

Abans Group
01.2003 - 12.2004

MSc - Marketing/Marketing Management

Asia e University

PGD - Sports and Event Marketing

Fanshawe College

Postgraduate Diploma - Marketing Management

Fanshawe College

Master of Business Administration (MBA) -

Cardiff Metropolitan University

Preliminary Certificate - Marketing

Sri Lanka Institute of Marketing (SLIM)

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Arjuna Jayakody