Arjun Thapar
Toronto,Canada
Summary
Experienced Scheduling Officer with a background in managing complex schedules, coordinating tasks, and ensuring smooth operations. Strengths include strong organizational abilities, efficient time management skills, and adeptness in using various scheduling software. Previous roles involved successfully streamlining processes to improve operational efficiency and productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scheduling Officer
The Michener Institute
Toronto, Canada
01.2025 - Current
- Producing publication-ready & conflict-free timetables meeting deadlines set by the Registrar
- Developing, testing & deploying data collection procedures, consolidation, and necessary set-up of all course and program information (manual and automated)
- Collaborating with key stakeholders (programs, facilities, Student Success) on the generation of final exam timetables (fall, winter and summer)
- Performing annual set-up and data roll-forward of timetable data in Infosilem database
- Providing comprehensive support for Infosilem, PowerCampus & Sharepoint to multiple teams across departments while maintaining cohesion across platforms
- Designing SOPs for cyclical KPI reporting to the Ministry of Education
- Handling student data in a secure & confidential manner as per data security guidelines issued by the Registrar's Office
Continuing Education Officer
The Michener Institute
Toronto, Canada
08.2024 - 12.2024
- Ensured business processes between the Registrar's Office & Continuing Education department are aligned and documented (via process maps and procedures manual)
- Provided administrative support for CE enrollment, transfers, withdrawals & registrations
- Generated & updated cyclical CE reports via SQL
- Worked closely with the Systems team to provide training & support for PowerCampus (SIS), and Self-Service inquiries
- Ensured scheduling parameters were reviewed & updated accurately and in a timely manner
- Lead projects across departments, ensuring stakeholders are aware of, and meet, deadlines.
Student Experience Analyst
George Brown College
Toronto, Canada
02.2024 - 08.2024
- Compiled & developed process documentation by creating comprehensive process maps and SOP documents
- Analyzed data to determine student service trends, successful use of Self-service kiosks, & quality of service deliveries using KSI elements
- Provided systems support and administration for applications managed by the Contact Centre and Student Service teams
- Generated & Escalated tickets to vendors, ITS infrastructure and other support teams
- Monitored & maintained all aspects of the Knowledgebase system, ensuring optimal functionality and performance using SalesForce
Student Systems Analyst
The Michener Institute
Toronto, Canada
09.2023 - 02.2024
- On-boarded new staff & trained them to use the Student Information System as per their portfolio
- Lead a team in parameter and data set-up for multiple projects
- Developed & maintained SIS coding requirements, operational procedures & data reports
- Collaborated with the CE, IM & RRO portfolios, ensuring accuracy of reporting via SQL
- Updated procedural documentation, cataloging recent changes & created living documents
Records & Registration Officer
The Michener Institute
Toronto, Canada
10.2022 - 09.2023
- Assisted in data organization, classification & cleanup during an active cybersecurity incident
- Streamlined course & section creation, registration, transfer, withdrawal & extension procedures for students & faculty
- Created encrypted KPI reports for the Ministry of Education
- Prepared accurate & comprehensive financial reports on a daily basis
- Facilitated AskMI, a self-created program offering students private & confidential guidance
Front Desk Advisor
The Michener Institute
Toronto, Canada
05.2022 - 10.2022
- Increased efficiency in resolving student & applicant queries from a weekly to daily turnaround time
- Mastered skills in data analysis projects such as creating macros & working with SQL databases
- Worked cohesively with multiple departments within the institute streamlining registration processes
Graduate & Undergraduate Program Administrator
University of Toronto
Toronto, Canada
03.2022 - 05.2022
- Maintained records on eligibility of graduate students
- Utilized ROSI and other software systems to maintain, output & update student records
- Assisted in the allocation of graduate student bursaries
Work Study Lead
University of Toronto
Toronto, Canada
09.2020 - 03.2022
- Led a team of eight work-study students & provided timely and meaningful assistance to the student body
- Trained new work-study students to efficiently serve students with an emphasis on mental health
Registrarial Assistant
University of Toronto
Toronto, Canada
09.2019 - 08.2020
- Provided guidance in a front-line capacity to students re: grants/petitions/programs/courses
- Started a Mathematics & Computer Science Success centre, providing free help to all students enrolled
Education
Security+ Certification - Entry-level cybersecurity certification
COMPTIA
06.2023
Honours Bachelor of Science - Mathematics, Christianity & Culture, Drama
University of Toronto
Toronto, Canada05.2022
Bachelor of Arts - Economics & Finance
York University
Toronto, Canada05.2014
Skills
- Salesforce CRM
- Python
- SQL
- Linux
- LaTeX
- MS Office suite
- Cybersecurity fundamentals
- Problem Solving
- Technical Analysis
- Planning & Development
- Project Management
- Business & Data Analysis
- Excellent written & oral communication
- Outstanding collaboration
Websites
Certification
- CompTIA Security+ Certified
- Google Cybersecurity Certificate
Honors And Awards
- Francesca Annamaria Meneguzzi Award Of Excellence, Fall 2021, Celebrates the achievements of SMC students who re-enter university after a minimum of 10 years
- David And Mary Agnes Bennett Fund Scholarship, 05/01/20, Merit based award for students pursuing education in Christianity & Culture
Timeline
Scheduling Officer
The Michener Institute
01.2025 - Current
Continuing Education Officer
The Michener Institute
08.2024 - 12.2024
Student Experience Analyst
George Brown College
02.2024 - 08.2024
Student Systems Analyst
The Michener Institute
09.2023 - 02.2024
Records & Registration Officer
The Michener Institute
10.2022 - 09.2023
Front Desk Advisor
The Michener Institute
05.2022 - 10.2022
Graduate & Undergraduate Program Administrator
University of Toronto
03.2022 - 05.2022
Work Study Lead
University of Toronto
09.2020 - 03.2022
Registrarial Assistant
University of Toronto
09.2019 - 08.2020
Security+ Certification - Entry-level cybersecurity certification
COMPTIA
Honours Bachelor of Science - Mathematics, Christianity & Culture, Drama
University of Toronto
Bachelor of Arts - Economics & Finance
York University
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