Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Languages
Timeline
Generic
Arjun Tataria

Arjun Tataria

Toronto,Canada

Summary

As a seasoned hospitality professional, I have consistently excelled in managing and enhancing guest experiences across various hotel brands. My expertise lies in optimizing operational efficiency, with a focus on time management, financial acuity, and strategic control over rate and inventory to drive increased profitability. Backed by a solid background in hotel management, exceptional guest services, and a dynamic entrepreneurial spirit, I offer a wealth of experience ready to deliver a positive impact in any hospitality setting.

Overview

12
12
years of professional experience

Work History

Front Office Manager

Crowne Plaza
Toronto, Canada
06.2023 - 09.2025
  • Developed distinctive IHG and GuestLove culture, inspiring staff to achieve high index scores.
  • Led hiring, onboarding, and training processes for seamless integration of new team members.
  • Identified operational inefficiencies and implemented innovative solutions to enhance productivity.
  • Managed scheduling and payroll, establishing clear goals through a robust performance review process.
  • Optimized revenue streams by managing rate and inventory, ensuring strategic pricing control.

Guest Service Manager

Crowne Plaza
Toronto, Canada
06.2022 - 06.2023
  • Expertly handling guest complaints, settling disputes, and resolving grievances and conflicts to uphold the highest standards of guest satisfaction.
  • Providing constructive coaching and delivering written or verbal feedback to front office employees, fostering a culture of continuous improvement and excellence in service delivery.
  • Anticipating sold-out situations and orchestrating satisfactory alternative accommodations in alignment with Brand Standards when the property is unable to accommodate guests with reservations.
  • Diligently monitoring the flawless execution of VIP services, from arrival through departure, for both leisure and group guests, ensuring an exceptional and memorable stay.
  • In these capacities, I have been dedicated to instilling a culture of excellence, seamlessly managing talent, and enhancing guest satisfaction, contributing significantly to the success and reputation of the Crowne Plaza Toronto Airport.

Hotel Manager

Knights Inn
Midland, Canada
06.2021 - 05.2022
  • Identified key factors influencing guest satisfaction among target demographics.
  • Monitored Guest Satisfaction Score (GSS) to recognize top-performing Front Office team members.
  • Elevated service standards through effective communication of guest requirements.
  • Assessed Room Operations sales performance against budgets, pinpointing optimization areas.
  • Supported operational strategies aimed at improving financial performance and guest experiences.
  • Analyzed performance metrics to ensure alignment with financial objectives and optimize results.

Founder

Home Kitchen
Toronto, Canada
04.2020 - 05.2021
  • Established and managed a successful home kitchen business, demonstrating entrepreneurial acumen.
  • Directed all operations, including menu development, ingredient sourcing, cooking, packaging, and delivery logistics.
  • Executed a comprehensive marketing strategy leveraging social media and referrals to expand customer base and increase sales.
  • Managed budgets, tracked expenses, and optimized pricing strategies to enhance profitability.

Lead Guest Service Expert

Delta by Marriott
Toronto, Canada
01.2018 - 03.2020
  • Supervised Front Office staff, ensuring consistent delivery of high-level customer service.
  • Established open communication channels with Housekeeping, Maintenance, and Central Reservation departments for seamless operations.
  • Managed daily operations, supervising employees to uphold organizational standards.
  • Conducted efficient guest check-ins and check-outs while maintaining professional phone etiquette.

Front Office Executive / Reservation Executive

Louvre Hotels Group
Mumbai, India
02.2015 - 10.2017
  • Orchestrated seamless check-in/check-out processes, ensuring a delightful guest experience and strategic room allocation based on preferences.
  • Excelled in providing top-notch customer service, promptly addressing inquiries, requests, and concerns with a professional and guest-centric approach.
  • Proficiently utilized property management systems for reservation management, ensuring accurate records and efficient room availability optimization.
  • Collaborated seamlessly with other hotel departments, managed phone operations, and played a pivotal role in elevating overall guest services.

Guest Service Associate

Marriott
Mumbai, India
05.2013 - 12.2014
  • Delivered exceptional customer service, exceeding expectations during check-in and check-out.
  • Managed reservations and room assignments using advanced hotel management systems for accuracy.
  • Collaborated with team members and departments to enhance guest service operations and satisfaction.

Education

MASTER'S - INTERNATIONAL HOSPITALITY & LEADERSHIP

QUEEN MARGARET UNIVERSITY
SINGAPORE
01.2013

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT

INSTITUTE OF HOTEL MANAGEMENT
MUMBAI, INDIA
01.2011

BACHELOR OF ADMINISTRATION - TOURISM

INSTITUTE OF HOTEL MANAGEMENT
MUMBAI, INDIA
01.2011

Skills

  • Operational management and leadership
  • Revenue optimization
  • Efficiency enhancement
  • Performance assessment
  • Guest satisfaction strategies
  • Team leadership
  • Records management
  • Customer service excellence
  • Problem solving and adaptability
  • Analytical skills and project management
  • Process improvement strategies
  • Relationship development and technology proficiency
  • Microsoft Office and Google Suite expertise

Languages

  • English
  • Hindi
  • Gujarati

Personal Information

  • Date of Birth: 02/03/90
  • Nationality: Canadian

Languages

English
Professional
Hindi
Professional
Gujarati
Professional

Timeline

Front Office Manager

Crowne Plaza
06.2023 - 09.2025

Guest Service Manager

Crowne Plaza
06.2022 - 06.2023

Hotel Manager

Knights Inn
06.2021 - 05.2022

Founder

Home Kitchen
04.2020 - 05.2021

Lead Guest Service Expert

Delta by Marriott
01.2018 - 03.2020

Front Office Executive / Reservation Executive

Louvre Hotels Group
02.2015 - 10.2017

Guest Service Associate

Marriott
05.2013 - 12.2014

MASTER'S - INTERNATIONAL HOSPITALITY & LEADERSHIP

QUEEN MARGARET UNIVERSITY

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT

INSTITUTE OF HOTEL MANAGEMENT

BACHELOR OF ADMINISTRATION - TOURISM

INSTITUTE OF HOTEL MANAGEMENT
Arjun Tataria