Arjun Tataria
Toronto,Canada
Summary
As a seasoned hospitality professional, I have consistently excelled in managing and enhancing guest experiences across various hotel brands. My expertise lies in optimizing operational efficiency, with a focus on time management, financial acuity, and strategic control over rate and inventory to drive increased profitability. Backed by a solid background in hotel management, exceptional guest services, and a dynamic entrepreneurial spirit, I offer a wealth of experience ready to deliver a positive impact in any hospitality setting.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Crowne Plaza
Toronto, Canada
06.2023 - 09.2025
- Developed distinctive IHG and GuestLove culture, inspiring staff to achieve high index scores.
- Led hiring, onboarding, and training processes for seamless integration of new team members.
- Identified operational inefficiencies and implemented innovative solutions to enhance productivity.
- Managed scheduling and payroll, establishing clear goals through a robust performance review process.
- Optimized revenue streams by managing rate and inventory, ensuring strategic pricing control.
Guest Service Manager
Crowne Plaza
Toronto, Canada
06.2022 - 06.2023
- Expertly handling guest complaints, settling disputes, and resolving grievances and conflicts to uphold the highest standards of guest satisfaction.
- Providing constructive coaching and delivering written or verbal feedback to front office employees, fostering a culture of continuous improvement and excellence in service delivery.
- Anticipating sold-out situations and orchestrating satisfactory alternative accommodations in alignment with Brand Standards when the property is unable to accommodate guests with reservations.
- Diligently monitoring the flawless execution of VIP services, from arrival through departure, for both leisure and group guests, ensuring an exceptional and memorable stay.
- In these capacities, I have been dedicated to instilling a culture of excellence, seamlessly managing talent, and enhancing guest satisfaction, contributing significantly to the success and reputation of the Crowne Plaza Toronto Airport.
Hotel Manager
Knights Inn
Midland, Canada
06.2021 - 05.2022
- Identified key factors influencing guest satisfaction among target demographics.
- Monitored Guest Satisfaction Score (GSS) to recognize top-performing Front Office team members.
- Elevated service standards through effective communication of guest requirements.
- Assessed Room Operations sales performance against budgets, pinpointing optimization areas.
- Supported operational strategies aimed at improving financial performance and guest experiences.
- Analyzed performance metrics to ensure alignment with financial objectives and optimize results.
Founder
Home Kitchen
Toronto, Canada
04.2020 - 05.2021
- Established and managed a successful home kitchen business, demonstrating entrepreneurial acumen.
- Directed all operations, including menu development, ingredient sourcing, cooking, packaging, and delivery logistics.
- Executed a comprehensive marketing strategy leveraging social media and referrals to expand customer base and increase sales.
- Managed budgets, tracked expenses, and optimized pricing strategies to enhance profitability.
Lead Guest Service Expert
Delta by Marriott
Toronto, Canada
01.2018 - 03.2020
- Supervised Front Office staff, ensuring consistent delivery of high-level customer service.
- Established open communication channels with Housekeeping, Maintenance, and Central Reservation departments for seamless operations.
- Managed daily operations, supervising employees to uphold organizational standards.
- Conducted efficient guest check-ins and check-outs while maintaining professional phone etiquette.
Front Office Executive / Reservation Executive
Louvre Hotels Group
Mumbai, India
02.2015 - 10.2017
- Orchestrated seamless check-in/check-out processes, ensuring a delightful guest experience and strategic room allocation based on preferences.
- Excelled in providing top-notch customer service, promptly addressing inquiries, requests, and concerns with a professional and guest-centric approach.
- Proficiently utilized property management systems for reservation management, ensuring accurate records and efficient room availability optimization.
- Collaborated seamlessly with other hotel departments, managed phone operations, and played a pivotal role in elevating overall guest services.
Guest Service Associate
Marriott
Mumbai, India
05.2013 - 12.2014
- Delivered exceptional customer service, exceeding expectations during check-in and check-out.
- Managed reservations and room assignments using advanced hotel management systems for accuracy.
- Collaborated with team members and departments to enhance guest service operations and satisfaction.
Education
MASTER'S - INTERNATIONAL HOSPITALITY & LEADERSHIP
QUEEN MARGARET UNIVERSITY
SINGAPORE01.2013
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
INSTITUTE OF HOTEL MANAGEMENT
MUMBAI, INDIA01.2011
BACHELOR OF ADMINISTRATION - TOURISM
INSTITUTE OF HOTEL MANAGEMENT
MUMBAI, INDIA01.2011
Skills
- Operational management and leadership
- Revenue optimization
- Efficiency enhancement
- Performance assessment
- Guest satisfaction strategies
- Team leadership
- Records management
- Customer service excellence
- Problem solving and adaptability
- Analytical skills and project management
- Process improvement strategies
- Relationship development and technology proficiency
- Microsoft Office and Google Suite expertise
Languages
- English
- Hindi
- Gujarati
Personal Information
- Date of Birth: 02/03/90
- Nationality: Canadian
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Timeline
Front Office Manager
Crowne Plaza
06.2023 - 09.2025
Guest Service Manager
Crowne Plaza
06.2022 - 06.2023
Hotel Manager
Knights Inn
06.2021 - 05.2022
Founder
Home Kitchen
04.2020 - 05.2021
Lead Guest Service Expert
Delta by Marriott
01.2018 - 03.2020
Front Office Executive / Reservation Executive
Louvre Hotels Group
02.2015 - 10.2017
Guest Service Associate
Marriott
05.2013 - 12.2014
MASTER'S - INTERNATIONAL HOSPITALITY & LEADERSHIP
QUEEN MARGARET UNIVERSITY
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
INSTITUTE OF HOTEL MANAGEMENT
BACHELOR OF ADMINISTRATION - TOURISM
INSTITUTE OF HOTEL MANAGEMENT