Arjun Taneja
Surrey,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments with 4 years of hand-on experience.
Overview
3
3
years of professional experience
Work History
Program Administrative Assistant
DIVERSEcity Community, Resources Society
02.2023 - Current
- Provided exceptional customer service as the main point of contact for external inquiries related to program offerings or activities.
- Increased team efficiency by managing schedules, organizing meetings, and maintaining accurate records.
- Streamlined office processes by implementing new administrative procedures and protocols.
- Supported program goals with thorough research, data analysis, and report generation.
- Coordinated logistics for special events including venue selection, guest speaker arrangements, catering services, and promotional materials distribution.
- Safeguarded confidential information with strict adherence to company policies on privacy protection and data security measures .
- Tracking & Ordering Supplies.
- Created and updated records and files to maintain document compliance.
- Optimized workflow efficiency by creating user-friendly templates for frequently used documents and forms.
- Perform referral functions: gather information, data entry, and process paperwork.
- Schedule new client referrals, coordinate with staff.
- Perform Receptionist duties: answer phones, respond to inquiries, obtain client documents, and greet clients.
- Prepare and submit expense claims, code invoices, and manage billing.
- Manage clerical tasks: book meetings, manage mail, faxing, and photocopying.
- Deal with more than 250 clients on a daily basis.
Front Desk Administrator
Incredible Worldwide Studies
06.2022 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Completed bi-weekly payroll for 15 employees.
Front Desk Medical Assistant
Malhotra Homeopathic Clinic
06.2021 - 05.2022
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
- Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
Education
Diploma in Business Administration -
Kwantlen Polytechnic University
Lower Mainland, BC04.2024
Skills
- Booking Software
- Computerized scheduling management
- Effective verbal and written communication
- Typing speed more than 50 wpm
- Knowledge of Medical terminology
- Multitasking and Organization
- Teamwork and Collaboration
- Administrative Support
- Data Entry & Database Management
- Program Administration
- Event Coordination
- Multiple Priorities Management
- Client Relationship Management (CRM)
- Microsoft Package, Adobe Acrobat, SharePoint, WordPress, etc
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Additional Information
- Active volunteer with over 300 hours, including organizations like the City of Surrey, Khalsa Aid, Community Volunteer Income Tax Program (CVITP), Lions Club International, and KPU.
- I have been recognized with various awards in my community throughout my life.
Timeline
Program Administrative Assistant
DIVERSEcity Community, Resources Society
02.2023 - Current
Front Desk Administrator
Incredible Worldwide Studies
06.2022 - 12.2022
Front Desk Medical Assistant
Malhotra Homeopathic Clinic
06.2021 - 05.2022
Diploma in Business Administration -
Kwantlen Polytechnic University
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