Arjun Vadakkedath Suresh
Vancouver,BC
Summary
Versatile and experienced Senior Manager with expertise in Customer Relationship Management. Skilled at strategically planning, implementing, and overseeing key improvements to drive business growth and enhance operational efficiency. Successfully cultivated an open culture that fosters a free exchange of information, promoting collaboration and innovation within teams. Seeking new professional challenges with a growth-oriented company to leverage skills and experience for a significant impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Store Clerk
Urban Fare
05.2024 - Current
- Processed customer transactions efficiently and accurately, maintaining a high standard of customer service and ensuring a positive shopping experience.
- Handled payments and provided solutions to customer inquiries and issues, demonstrating problem-solving and critical thinking skills.
- Contributed to customer engagement initiatives by promoting store offers, rewards, and loyalty programs, aligning with the company’s focus on customer retention.
- Worked in the Grocery department and ensured all the products were stocked in right intervals and phased the products.
- Counting new products before stocking.
- Provided knowledgeable support to customers, helping them find products and offering suggestions based on their preferences, reinforcing a customer-centric approach.
- Assisted customers with selecting, cutting, and packaging meats, ensuring proper handling, storage, and compliance with safety regulations.
- Managed stock levels, restocking and rotating products to maintain freshness, which involved strategic inventory management and data tracking for optimal product availability.
- Provided a seamless and rewarding customer experience by delivering personalized customer service and addressing customer preferences.
Gaming Lounge Assistant
Cambrian College
09.2023 - 04.2024
- Efficiently managed and maintained the game room and consoles, creating an enjoyable gaming experience
- Developed strong rapport with guests through friendly conversation, fostering repeat business and positive reviews.
- Contributed to efficient operations by stocking supplies, cleaning tables, and resetting seating areas promptly.
- Maintained a clean and welcoming lounge environment for optimal guest comfort and enjoyment.
- Boosted guest experience by remaining knowledgeable about current promotions, upcoming events and other relevant information that could be shared with them.
- Addressed guest concerns and resolved issues promptly.
- Completed daily side work and opening and closing duties without fail.
- Assisted in coordinating special events within the lounge space, ensuring smooth execution and memorable experiences for guests.
Business Development Executive
Emvigo Technologies
10.2018 - 03.2023
- Led client acquisition and retention strategies, driving business growth across global markets.
- Managed a team of two, fostering collaboration and enhancing customer relationships through tailored solutions.
- Attended key sales events, building partnerships and identifying revenue opportunities.
- Analyzed customer data to inform business decisions, optimizing engagement and product offerings.
- Oversaw day-to-day operations, ensuring compliance and delivering superior customer experiences.
Client Relationship Officer
Three Cube Wealth Advisory LLP
06.2018 - 09.2018
- Developed and implemented customer engagement and sales strategies to drive home loan sourcing and meet organizational targets, ensuring customer-centric solutions.
- Collaborated with real estate developers and financial institutions to manage partnerships, ensuring mutually beneficial outcomes while enhancing the customer experience.
- Provided personalized financial solutions to customers by matching them with appropriate developers and loan products, optimizing customer experience and satisfaction.
- Led the end-to-end management of customer documentation, queries, and loan processing with banks, ensuring seamless execution of home loan applications.
- Built and maintained relationships with banks and real estate developers, leveraging strategic business development and partnership management skills to source new business opportunities.
- Analyzed customer needs and preferences to provide tailored loan solutions, focusing on data-driven decision-making to enhance customer service.
- Ensured compliance with banking and financial regulations, safeguarding the integrity of customer transactions.
- Demonstrated strong communication, negotiation, and problem-solving skills while managing multiple projects in a fast-paced environment.
Education
PGDM - Organization Management
Cambrian College
Greater Sudbury, ON04.2024
Post Graduation in Diploma Management - Retail Management
SCMS School of Business
Kochi, Kerala04.2018
Bachelor of Commerce - Finance And Taxation
Bharata Mata College
Kochi, Kerala03.2016
Skills
- Customer Relationship Building
- Adaptability & Problem-Solving
- Negotiation & Communication
- CRM & Loyalty Marketing
- Financial Acumen
- Customer Experience Management
- Analytical
- Database Development
Accomplishments
I was offered by my previous company for an Onsite opportunity in London to attend business events and meeting for client conversion as well as customer retention by meeting existing clients.
Availability
- Full day Availability, 7pm - Midnight, Full day Availability, 7pm - Midnight, Full day Availability, 7pm - Midnight, Full day Availability
- Monday: 7pm - Midnight
- Tuesday: Full day Availability
- Wednesday: 7pm - Midnight
- Thursday: Full day Availability
- Friday: 7pm - Midnight
- Saturday: Full day Availability
- Sunday: Full day Availability
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Elementary
Tamil
Limited Working
Certification
Capstone Business Simulation - CAPSIM management simulations inc., USA
Timeline
Food Store Clerk
Urban Fare
05.2024 - Current
Gaming Lounge Assistant
Cambrian College
09.2023 - 04.2024
Business Development Executive
Emvigo Technologies
10.2018 - 03.2023
Client Relationship Officer
Three Cube Wealth Advisory LLP
06.2018 - 09.2018
PGDM - Organization Management
Cambrian College
Post Graduation in Diploma Management - Retail Management
SCMS School of Business
Bachelor of Commerce - Finance And Taxation
Bharata Mata College
Capstone Business Simulation - CAPSIM management simulations inc., USA
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