Arjun Singh
Surrey,BC
Summary
Experienced B2B Sales and Account Management professional with over ten years of post-BBA & PDBB experience. Proven track record in working with well-known brands across multiple geographies and industries. Adept at acquiring detailed knowledge of products and services to effectively sell to clients. Specializes in IT/Telecom and Paint industries.
Overview
16
16
years of professional experience
Work History
Account Manager - B2B Business Development
Sherwin-Williams
Vancouver, Canada
10.2021 - Current
- Developed and expanded a paint sales territory, generating new business opportunities
- Built long-term relationships and ensured customer satisfaction through existing customer calls, new customer cold calls, presentations, price negotiations, transaction closures, and complaint resolution.
- Developed and implemented strategies to increase sales and market share in the assigned region.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research and analysis to identify new opportunities for business growth.
- Implement strategies to enhance revenue growth in accordance with budgeted objectives
- Implemented effective strategies for expanding the existing client base while exploring new markets and segments.
Assistant Store Manager - Account Management
Sherwin-Williams
Richmond, Canada
11.2019 - 10.2021
- Trained store staff, purchased inventory, attracted customers, promoted sales, helped customers, prepared reports, maintained inventory, maintained quality service, attended workshops, and contributed to team effort.
- Assisted in the development and implementation of marketing strategies to drive sales growth.
- Organized promotional events, such as product launches, trade shows, and customer appreciation days.
- Developed and maintained relationships with key customers and vendors.
- Monitored market trends and competitor activities to identify potential growth opportunities.
- Generated leads through various channels such as email campaigns or cold calls.
Store Manager
Rogers Communications
Greater Vancouver Metropolitan Area, Canada
05.2015 - 11.2019
- Focused on developing and retaining a high-performing sales team, maximizing store profitability, overseeing financial operations, and nurturing the team's growth and development.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints promptly.
- Recruited, trained and supervised new employees.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
Sales Associate
GLENTEL Wireless Solutions
Nanaimo, Canada
05.2015 - 07.2016
- Contacted customers, resolved customer requests and complaints, maintained knowledge of sales and promotions, built relationships with customers, attended sales training, engaged with customers, identified and qualified customer needs, consistently achieved sales goals, and built strong client relationships.
- Explained features of cell phones to potential buyers and answered questions.
- Assisted customers in selecting a phone plan that best suited their needs.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Researched competitive pricing strategies in order to remain competitive in the market place.
Senior Associate
Tata Consultancy Services
Kolkata, India
08.2012 - 08.2013
- Worked for Citi Bank, managed a team, implemented client training, and reviewed files and documents to respond to requests.
- Identified customer needs and recommended appropriate financial solutions.
- Processed loan applications, including gathering all necessary documents for review and approval.
- Conducted regular audits of accounts to ensure theaccuracy of records.
Senior Associate
IBM
Kolkata, India
07.2010 - 07.2011
- Developed and utilized comparison tables to analyze vendor shipments, identify late deliveries, and streamline processes.
- Maintained accurate records of all vendors and their contracts.
- Conducted market research to identify potential new vendors.
- Negotiated pricing and terms with existing vendors on behalf of the company.
- Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
Account Executive
Wipro
Kolkata, India
10.2008 - 10.2009
- Installed software, modified and repaired hardware, managed call flow, and responded to customer needs.
- Conducted product demos, presentations, and training sessions to demonstrate software capabilities to clients.
- Negotiated contracts with clients to ensure mutual satisfaction of both parties.
- Collaborated with the marketing team on promotional campaigns for software products.
- Provided technical support to clients during the installation process of purchased software systems.
- Managed customer accounts by responding promptly to inquiries and resolving any issues promptly.
- Explored new markets for potential opportunities related to software sales initiatives.
Education
Post-Degree Diploma in Business Studies - Marketing
Vancouver Island University
01.2015
Bachelor of Business Administration (BBA) - Marketing
Institute Of Business Management and Research
01.2012
High School - International Business/Trade/Commerce
St Stephens School
01.2008
Skills
- Account development
- Sales Development
- Business Development
- Client Relationship Management
- Sales Analysis
- Territory Management
- Software & hardware sales executive
- Teamwork and Collaboration
- Sales target setting
- Relationship Building
Timeline
Account Manager - B2B Business Development
Sherwin-Williams
10.2021 - Current
Assistant Store Manager - Account Management
Sherwin-Williams
11.2019 - 10.2021
Store Manager
Rogers Communications
05.2015 - 11.2019
Sales Associate
GLENTEL Wireless Solutions
05.2015 - 07.2016
Senior Associate
Tata Consultancy Services
08.2012 - 08.2013
Senior Associate
IBM
07.2010 - 07.2011
Account Executive
Wipro
10.2008 - 10.2009
Post-Degree Diploma in Business Studies - Marketing
Vancouver Island University
Bachelor of Business Administration (BBA) - Marketing
Institute Of Business Management and Research
High School - International Business/Trade/Commerce
St Stephens School
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