Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
• Employee of Quarter 3, FY 20-21
Timeline
Generic

Arjun Sharma

Toronto,Canada

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SUPERVISOR

Blackhawk Securities
10.2023 - Current
  • Lead logistical operations, ensuring efficiency in shipments, inventory tracking, and supply chain processes
  • Supervise and coordinate staff activities, ensuring compliance with established policies and procedures
  • Generate detailed reports on daily operations and propose improvements for risk management and operational efficiency

Salesperson

Circle K
02.2023 - 08.2023
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.

ASSOCIATE- RETAIL OPERATIONS

Fidelity International
09.2021 - 12.2022
  • Collaborated with clients to identify their logistical needs and propose solutions for optimizing supply chains
  • Identified opportunities for process improvement, supporting business continuity efforts within retail operations
  • Produced monthly reports and implemented strategies to improve service standards and boost revenue

BUSINESS SERVICE SUPPORT ADVISOR

British Telecom
04.2020 - 09.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

CUSTOMER SERVICE & OPERATION ANALYST

Royal Bank of Scotland
02.2018 - 03.2020
  • Enhanced business continuity efforts by optimizing processes and automating key logistical operations
  • Trained staff on new systems, ensuring effective implementation of business continuity plans across departments
  • Worked with cross-functional teams to streamline operational efficiency and support continuity initiatives

Education

Post Graduate Certificate - Financial Planning & Wealth Management

Lambton College
Toronto
04.2024

BBA - Business Administration

AVG Subharti Institute of Management & Commerce
India
06.2017

Skills

  • Business Continuity Planning

  • Cross-Functional Collaboration

  • Communication & Conflict Resolution

  • Sales Presentations

  • Effective selling techniques

  • Sales strategy development

Certification

HubSpot Sales Software

Languages

English

Accomplishments

  • Employee of Quarter 3, FY 20-21 (British Telecom)
  • Spot Ovations (RBS)

• Employee of Quarter 3, FY 20-21

Business Service Support Advisor
British Telecom, Gurugram | April 2020 - September 2021

  • Awarded Employee of the Quarter (Q3, FY 2020-21) for outstanding performance, optimizing operational models, and ensuring top-tier customer service and financial compliance.

Timeline

SUPERVISOR

Blackhawk Securities
10.2023 - Current

Salesperson

Circle K
02.2023 - 08.2023

ASSOCIATE- RETAIL OPERATIONS

Fidelity International
09.2021 - 12.2022

BUSINESS SERVICE SUPPORT ADVISOR

British Telecom
04.2020 - 09.2021

CUSTOMER SERVICE & OPERATION ANALYST

Royal Bank of Scotland
02.2018 - 03.2020

Post Graduate Certificate - Financial Planning & Wealth Management

Lambton College

BBA - Business Administration

AVG Subharti Institute of Management & Commerce

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Arjun Sharma