Summary
Overview
Work History
Education
Skills
Languages
Project Management Experience
Volunteer Experience
Timeline
Manager

Arjun Sharma

Edmonton,AB

Summary

I’m looking for a position where I can use my skills and eventually work in a place that would enhance my knowledge and helps take part in the growth of business and self-growth.

Overview

6
6
years of professional experience

Work History

Ship Clerk

Amazon Sortation Facility
04.2023
  • Currently my position is in Ship dock as Ship Clerk
  • Loading unloading CPT trailers as required, pallets and blue carts from trailer using forklift machine
  • Work as a preloader and loading carts inside trailer using scanner (good with numbers as we have to make sure we have to load right numbers of carts inside trailers)
  • Making sure FC get Trailers on time and depart on Timely manner.

Amazon Warehouse Centre
03.2023 - 03.2023
  • Work with a team and responsible for processing and filling orders with order picking machine.

Amazon Fulfillment Centre
11.2022 - 02.2023
  • The Fulfillment Associate position may be required to receive products using radio frequency scanners, relocate products using forklifts, pallet jacks, and walkie-riders
  • They may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders, receive product and troubleshoot problems to resolution
  • Fulfillment associates are expected to understand aspects of production; adhere to strict safety, quality, and production standards
  • Dependent on business need, position may require associate to be willing and able to work on powered equipment (i.e., forklift operator)

Senior Customer Service Representative

IO Solutions and contact center
10.2020 - 05.2022
  • Answering questions about a company's products or services
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Delivering information about a company's offerings
  • Providing proactive customer outreach
  • Handling customer complaints
  • Collecting and analyzing customer feedback.

Customer Service Supervisor

TTEC
08.2017 - 01.2020
  • Respond and resolve Rogers customer queries in a timely and accurate way, via chat
  • Identify customer needs and help customers use specific features and resolve billing issues
  • Maintain thorough and accurate customer service records in our internal database
  • Reported and worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Technician (College Co-Op)

Wired Nation
12.2016 - 03.2017
  • Troubleshooting hardware components in Computer and Laptop’s
  • Taking customer calls for the managing existing and take new orders
  • Hardware and Software installation on Computers and Laptop’s Implementation, Administration and Troubleshooting operating systems.

Education

Post-Graduation in Information Technology -

Lambton College
Sarnia, ON
01.2016

Bachelors in Computer Applications -

IIMT Engineering College
01.2011

Skills

  • Implementation, Administration and Troubleshooting operating systems that incorporate Microsoft Windows 7 and Linux OS
  • Expert and highly familiar with a wide variety of security systems, networking, and Operating Systems
  • Good in computer skills and troubleshooting
  • Effective communication skills and good in Time Management

Languages

English
Full Professional

Project Management Experience

Millennium Corporation, Sarnia, ON, Project Manager, Project co-ordinator and facilitator., Interacting and meeting with clients., Served as Asst. Project Manager in Millennium Corporation, Project co-ordination & project controls, Co-ordinate and schedule execution of the project., Troubleshoot and resolve complex issues arising in a project., Served as member of R&D team in Millennium Corporation, Research on new areas for consulting, including business plan & strategy development., Producing monthly financial reports., Proper financial management and budget presentation., Technical Analyst –Millennium Corporation, Responded to request for proposal for expanding company’s network infrastructure, Analyzed hardware and networking devices and suggested network topology, Worked on features, Advantages, Benefits (FAB) aspects.

Volunteer Experience

  • Support of Lambton for Latin America (SOL for LA), Sarnia, ON, 05/01/15, Refurbished and packaged PCs and shifted equipment.
  • Computer Technician, Goodwill Industries, Sarnia, ON, 01/01/15, 04/30/15, Refurbished desktops and laptops to increase productivity by 80%, Recommended system-level hardware and software installations

Timeline

Ship Clerk

Amazon Sortation Facility
04.2023

Amazon Warehouse Centre
03.2023 - 03.2023

Amazon Fulfillment Centre
11.2022 - 02.2023

Senior Customer Service Representative

IO Solutions and contact center
10.2020 - 05.2022

Customer Service Supervisor

TTEC
08.2017 - 01.2020

Technician (College Co-Op)

Wired Nation
12.2016 - 03.2017

Post-Graduation in Information Technology -

Lambton College

Bachelors in Computer Applications -

IIMT Engineering College

Similar Profiles

CREATE PROFILE
Arjun Sharma