Arjun Satish Chandran
Cambridge,ON
Summary
With a diverse background encompassing roles as a Marketing and Sales Executive, Administrative Assistant, Customer Service Representative, and Medical Office Manager, I bring a unique blend of skills and expertise to the table. Throughout my career, I have honed my abilities in driving business growth, ensuring efficient operations, delivering exceptional customer service, and managing healthcare administration. I possess strong communication, organizational, and problem-solving skills, allowing me to adapt quickly to changing environments and collaborate effectively with cross-functional teams. My versatile experience across multiple industries enables me to approach challenges with a well-rounded perspective and contribute value to any organization. I am committed to delivering results, exceeding expectations, and continuously expanding my knowledge to thrive in dynamic work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Marketing Assistant
Good Food Made Simple
Kitchener, ON
06.2023 - 06.2023
- Assisted call-in customers with questions and orders.
- Assisted in creating written, video and image content for marketing channels.
- Conducted basic market research to identify customer needs.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
- Collected and analyzed data on vendor demographics, preferences and needs.
- Demonstrated willingness and interest in learning new tasks and skills.
Administrative Assistant
TELUS Health
Vancouver, BC
02.2023 - 05.2023
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Associate
Walmart
Cambridge, ON
11.2021 - 02.2023
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
Dentist/Dental Office Manager
Jo&Jo Multispeciality Dental Clinic
Kottayam, India
09.2017 - 08.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Education
Post-Baccaleurate Diploma - Business Administration And Management
Conestoga College
Kitchener, ON12.2022
Bachelor of Science - Dental Sciences
Rajiv Gandhi University of Health Science
Karnataka, India08.2016
Skills
- Advanced MS Office Suite Knowledge
- Customer Service
- Excel Spreadsheets
- Microsoft Outlook
- Records Management Systems
- PC Proficiency
- Inbound Phone Call Handling
- Microsoft PowerPoint
- Cost Management
- Manage Budgets
- Time Management
- G Suite
- Talent management
- Recruitment
- Office administration
- Scheduling
- Cold Calling
- Social media networking
- Proposal Development
- Sales Events
- CRM
Certification
- Project Management Healthcare Projects, LinkedIn Learning - April 2023
- SAS Essential Training 1 Descriptive Analysis for Healthcare Research, LinkedIn Learning - April 2023
- SAS Essential Training 2 Descriptive Analysis for Healthcare Research, LinkedIn Learning - May 2023
- Project Management Skills for Leaders, Project Management Institute - June 2023
- Customer Service Foundations 2020, Project Management Institute - June 2023
- Business Analysis Foundations, Project Management Institute - June 2023
- Data Analytics for Business Professionals, International Institute of Business Analysis - June 2023
- Lean Six Sigma Define and Measure Tools, National Association of State Board of Accountancy - June 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Sales and Marketing Assistant
Good Food Made Simple
06.2023 - 06.2023
Administrative Assistant
TELUS Health
02.2023 - 05.2023
Customer Service Associate
Walmart
11.2021 - 02.2023
Dentist/Dental Office Manager
Jo&Jo Multispeciality Dental Clinic
09.2017 - 08.2021
Post-Baccaleurate Diploma - Business Administration And Management
Conestoga College
Bachelor of Science - Dental Sciences
Rajiv Gandhi University of Health Science
- Project Management Healthcare Projects, LinkedIn Learning - April 2023
- SAS Essential Training 1 Descriptive Analysis for Healthcare Research, LinkedIn Learning - April 2023
- SAS Essential Training 2 Descriptive Analysis for Healthcare Research, LinkedIn Learning - May 2023
- Project Management Skills for Leaders, Project Management Institute - June 2023
- Customer Service Foundations 2020, Project Management Institute - June 2023
- Business Analysis Foundations, Project Management Institute - June 2023
- Data Analytics for Business Professionals, International Institute of Business Analysis - June 2023
- Lean Six Sigma Define and Measure Tools, National Association of State Board of Accountancy - June 2023
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