Gayathiri Ramanathan
ON
Summary
Professional client service expert with history of enhancing customer experiences. Recognized for efficient problem resolution and maintaining high standard of client satisfaction. Focused on teamwork and achieving results, adaptable to changing needs, and skilled in communication and conflict resolution.
Overview
6
6
years of professional experience
Work History
Client Care Representative
TurboTax
01.2025 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Performed periodic audits of client accounts for accuracy, identifying errors, and taking corrective action when necessary.
- Collaborated with team members to achieve monthly performance goals, contributing to increased customer retention rates.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
Business Consultant
Ernst & Young
03.2021 - 06.2022
- Collect, track and evaluate current business and market trend data.
- Create plans to propose solutions to problems related to efficiency, cost or profits.
- Pioneered creative problem-solving approaches, addressing complex business challenges and delivering impactful solutions.
- Partnered with cross-functional teams to implement cost-effective strategies, driving substantial improvements in client operation.
Accountant
Microsense Ltd
06.2019 - 02.2021
- Present Audit results to management.
- Streamlined AP processes, enhancing efficiency.
- Delivered insightful audit reports, driving informed decision-making.
- Optimized budgets for operational success.
- Fostered strong relationships with internal and external auditors, facilitating smooth audits.
- Partnered with management to implement financial best practices.
Education
Master of Business Administration -
Madras University
01.2021
Bachelor of Arts -
Madras University
01.2019
Skills
- Team Building
- Negotiating
- Microsoft Office
- Auditing
- Problem Solving
- Customer Engagement
Timeline
Client Care Representative
TurboTax
01.2025 - Current
Business Consultant
Ernst & Young
03.2021 - 06.2022
Accountant
Microsense Ltd
06.2019 - 02.2021
Bachelor of Arts -
Madras University
Master of Business Administration -
Madras University
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