Arjun Mehta
Etobicoke,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Airlines industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Services Representative & Turnaround Coordinator
United Airlines - India
Delhi
11.2020 - 12.2023
- Handling customers at Check-in counters for smooth operations of the flight ensuring on time departure
- Provide information to customers by verifying understanding of request; answering questions; helping
- Initiate service by recording requests; forwarding to dispatching
- Following the Transportation Security Administration interviews at Check in counters exclusive for US carriers
- Resolve billing problems by identifying the problem; explaining procedures; forwarding required adjustments
- Improve quality results by evaluating processes, recommending changes
- Update job knowledge by participating in educational opportunities
- Accomplish customer service and organization mission by completing related results as needed
- Coordinate trips with all relevant authorities, i.e
- Customs, immigration, airport and military authorities
- Ensuring fuel is being arranged and fuel releases relayed in a timely manner
- Preparing/disseminating complete flight briefings for flight crew
- Participates in the safety management system
- Obtaining all overflight/landing permits, and slots, in accordance with all regulations in an expeditious and economic manner
- Handling various aircrafts such as Boeing 777 -300, & 787 at our station
- Liaison with various ground agencies to ensure smooth and safe turnaround of the aircraft
- Regular doing safety audits for Delhi station and ensuring complete compliance
- Regularly maintaining inventory at the station
- Managing admin and invoices and processing them in a timely manner
Customer Services Representative, Acting Turnaround Co-originator
British Airways - India
06.2017 - 03.2020
- Handling customers at Check-in counters for smooth operations of the flight ensuring on time departure
- Provide information to customers by verifying understanding of request; answering questions; offering assistance
- Initiate service by recording requests; forwarding to dispatching
- Collect revenue by receiving and recording payments
- Resolve billing problems by identifying the problem; explaining procedures; forwarding required adjustments
- Improve quality results by evaluating processes, recommending changes
- Update job knowledge by participating in educational opportunities
- Accomplish customer service and organization mission by completing related results as needed
- Coordinate trips with all relevant authorities, i.e
- Customs, immigrations, airport and military authorities
- Ensuring fuel is being arranged and fuel releases relayed in a timely manner
- Preparing/disseminating complete flight briefings for flight crew
- Participates in the safety management system
- Setting up ground handling, in accordance with client preference, appropriate facilities (weight restrictions, parking, aircraft servicing, hangar age, etc), and economical and efficient ground handling
- Obtaining all overflight/landing permits, and slots, in accordance with all regulations in an expeditious and economic manner
- Handling various different aircrafts such as Boeing 777 -200, 747 & 787 at our station
- Maintaining and updating training records for ground handling team.
Manager Examiner Management
British Council - India
04.2014 - 06.2017
- Executing the recruitment process for IELTS & Cambridge English Language Assessment examiners at all India level
- Coordinating for all trainings and meetings at all India level for new examiners from the main hub
- Planning & organizing logistics, travel arrangements pan India for the stakeholders
- Conducting stock taking and management of assets on a quarterly basis and preparing the reports for the yearly audit purpose.
Executive Commercial in Real Estate Division
KLJ Developers Pvt Ltd - India
03.2013 - 04.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Supervisor
KFC - Melbourne, Australia
Melbourne Australia
12.2008 - 08.2012
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
MBA - Business Management
Symbiosis Institute
INDIA PUNE01.2018
Bachelor of Business studies -
Charles Sturt University - Melbourne., Australia
MELBOURNE AUSTRALIA 07.2012
Advanced Diploma - Hospitality Management
Melbourne Institute of Tourism and Hospitality - Melbourne, Australia
01.2010
Skills
- Assisting customers
- Customer relations
- Customer negotiations
- Customer management
- Customer loyalty building
- Guest services
- Customer objection management
- Promptly greeting customers
- Customer Support
- Records Management
- Customer Relations
- Goal-oriented mindset
- Project Planning
- Supervision and leadership
- Time Management
- Teamwork and Collaboration
- Analytical Thinking
- Team building
- Program Administration
- Process Improvement
- Data Analysis
- Inventory Management
- Organizational Management
- Logistics Oversight
- Inventory Control
- Process Improvements
- Cost Reduction and Containment
- Supply Chain Logistics
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Services Representative & Turnaround Coordinator
United Airlines - India
11.2020 - 12.2023
Customer Services Representative, Acting Turnaround Co-originator
British Airways - India
06.2017 - 03.2020
Manager Examiner Management
British Council - India
04.2014 - 06.2017
Executive Commercial in Real Estate Division
KLJ Developers Pvt Ltd - India
03.2013 - 04.2014
Shift Supervisor
KFC - Melbourne, Australia
12.2008 - 08.2012
MBA - Business Management
Symbiosis Institute
Bachelor of Business studies -
Charles Sturt University - Melbourne., Australia
Advanced Diploma - Hospitality Management
Melbourne Institute of Tourism and Hospitality - Melbourne, Australia