Summary
Overview
Work History
Education
Skills
Volunteer Experience
Other Interests & Hobbies
Timeline
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Arjun Kohli

St. Catharines,ON

Summary

Experienced and dependable organizational team leader and customer service representative with extensive experience in the sales and retail industry. Hard-working team player with a motivated, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented mindset while demonstrating passion for building relationships and growing businesses.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Telus
Mississauga, Ontario
12.2022 - Current
  • Led and mentored a team to achieve sales and company targets
  • Ensured smooth daily operations by implementing and overseeing processes
  • Collaborated with stakeholders to improve team performance and workplace morale
  • Resolved escalated customer concerns with professionalism and efficiency
  • Created reports on sales trends, inventory levels, and financial data

Customer Experience Associate

TD Canada Trust
Mississauga, ON
09.2021 - 10.2022
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Process financial transactions for customers and small businesses as per standardized operating procedures
  • Achieved assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Sales Associate

Rogers
Mississauga, ON
08.2019 - 08.2021
  • Secured client retention by driving service and product benefits, features, recommendations around clients' needs
  • Trained new sales employees on effective sales, service, and operational strategies to maximize team performance while also consulting with customers to determine best methods to resolve service and billing issues
  • De-escalated problematic customer concerns, while maintaining a calm, friendly demeanor
  • Asked pressing questions to determine service needs and accurately input information into electronic systems

Front Desk & Event Coordinator

Best Western Hotel & Conference Centre
Mississauga, ON
04.2017 - 07.2019
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Assisted in organizing event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements etc

Education

Honours Business Communication Degree -

Brock University
05.2025

High School Diploma -

Rick Hansen Secondary School
Mississauga, ON
06.2019

Skills

  • Proficient customer service and sales experience
  • Leadership and management experience
  • Disciplined time management and organization skills
  • Proficient with using Microsoft applications
  • Great interpersonal and communication skills
  • Strong understanding of business skills and analysis
  • Hard-working individual who practices excellence
  • Quick-Learner
  • Can handle cash, prepare bills, and make payments
  • Great teamwork skills
  • Positive attitude & uplifting aura

Volunteer Experience

  • Toastmasters Business Club
  • RCA Streetsville Royal Canadian Army Cadet Corps
  • YMCA General Volunteer
  • Mississauga Soccer Club Coach & Organizer
  • Habitat for Humanity General Volunteer

Other Interests & Hobbies

  • Reading books, Networking, Enhancing financial education knowledge, Playing Hockey, Basketball & Soccer, Listening to podcasts and music, Watching movies/documentaries, Cooking, Helping others in need

Timeline

Assistant Manager

Telus
12.2022 - Current

Customer Experience Associate

TD Canada Trust
09.2021 - 10.2022

Sales Associate

Rogers
08.2019 - 08.2021

Front Desk & Event Coordinator

Best Western Hotel & Conference Centre
04.2017 - 07.2019

Honours Business Communication Degree -

Brock University

High School Diploma -

Rick Hansen Secondary School

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Arjun Kohli