Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arjun Karanathraghu

Surrey,Canada

Summary

Friendly and dependable retail professional with experience in customer service and sales. Skilled in assisting customers, handling cash, and keeping the store organized. Strong communicator and able to work well in fast-paced environments. Flexible, with a focus on providing excellent service and supporting a positive shopping experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Samsung Inc.
01.2021 - 01.2023
  • Company Overview: Friendly and dependable retail professional with experience in customer service and sales
  • Skilled in assisting customers, handling cash, and keeping the store organized
  • Strong communicator and able to work well in fast-paced environments
  • Flexible, with a focus on providing excellent service and supporting a positive shopping experience
  • Technical Support and Troubleshooting: Provided expert technical support for Samsung products, diagnosing and resolving hardware and software issues to ensure optimal performance and customer satisfaction
  • Product Maintenance and Repair: Performed routine maintenance, repairs, and upgrades on Samsung devices, including smartphones and tablets ensuring high-quality service and adherence to company standards
  • Customer Interaction and Support: Engaged with customers to understand their technical issues, offered solutions, and provided guidance on product features and functionality, enhancing the overall customer experience
  • Documentation and Reporting: Maintained accurate records of service activities, generated detailed reports on repairs and technical issues, and collaborated with other teams to improve product quality and service efficiency
  • Friendly and dependable retail professional with experience in customer service and sales
  • Skilled in assisting customers, handling cash, and keeping the store organized
  • Strong communicator and able to work well in fast-paced environments
  • Flexible, with a focus on providing excellent service and supporting a positive shopping experience

Customer Service & Payment Coordinator

Mobile klinik
01.2019 - 01.2020
  • Customer Interaction & Issue Diagnosis: Greet customers, assess phone issues, and provide updates on repair progress
  • Invoicing & Payment Processing: Handle transactions, generate invoices, process payments, and maintain accurate records
  • Repair Service Coordination: Schedule repairs, manage appointments, and ensure timely service delivery
  • Problem Resolution: Address customer complaints, offer solutions, and ensure satisfaction

Office Management Aid

Muthoot Finance
01.2018 - 12.2018
  • Coordinated daily operations, managed schedules, and organized meetings
  • Prepared, filed, and maintained financial records and reports
  • Addressed client inquiries, scheduled appointments, and provided exceptional service
  • Aided in preparing financial reports, tracking expenses, and processing invoices
  • Entered and managed data in financial systems and spreadsheets
  • Managed office supplies, handled mail, and supported team members with administrative needs

Education

Diploma Graduate -

IIB EDUCATION INSTITUE
10.2015

Hardware and Networking Certification -

Samsung Inc.
01.2023

Skills

  • Microsoft Office Suite
  • Customer service
  • Time Management Skills
  • Professionalism
  • Effective communication
  • Cash handling skills
  • Technical Support and Troubleshooting
  • Product Maintenance and Repair
  • Customer Interaction and Support
  • Documentation and Reporting
  • Physical Dexterity

Certification

  • Serving It Right, 01/01/25
  • Standard First Aid, CPR/C and AED - Level 1

Timeline

Technical Support Specialist

Samsung Inc.
01.2021 - 01.2023

Customer Service & Payment Coordinator

Mobile klinik
01.2019 - 01.2020

Office Management Aid

Muthoot Finance
01.2018 - 12.2018

Diploma Graduate -

IIB EDUCATION INSTITUE

Hardware and Networking Certification -

Samsung Inc.

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Arjun Karanathraghu