Summary
Overview
Work History
Education
Skills
Timeline
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ARJUN KANSRA

Halifax,NS

Summary

CAREER OBJECTIVE

Dynamic leader with strong background contributing to process improvements and change implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast- paced environments.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

ONroute
06.2022 - 07.2023
  • Coached team members, delivering candid feedback on expectations and performance
  • Maintained adequate shift staffing levels to meet projected sales or expected customer levels
  • Investigated safety incidents and reported findings to supervisor.
  • Cultivated and maintained work culture through team building and positive interactions
  • Fostered collaboration among team members using strong communication and prompt conflict resolution.

Sales Associate

ZARA Mapleview Shopping Centre
11.2021 - 10.2022
  • Assisted with new hire orientation and employee training.
  • Worked with coworkers to complete tasks.
  • Skilled in using various software applications and programs including, Office and Adobe Creative Suite
  • Sought continuing education opportunities to stay current with industry trends
  • Performed routine and scheduled maintenance services.

Telesales Representative

S&P Data Digital
01.2022 - 07.2022
  • Consistently exceeded weekly and monthly sales goals.
  • Built immediate rapport with clients through friendly and engaging conversation
  • Followed prepared sales script to provide accurate information about products price, features, and benefits
  • Successfully researched customer inquiries and resolved customer service issues.

Customer Service Representative

Majorel
06.2021 - 01.2022
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Assisted with training and mentoring new team members.
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Followed all safety and security procedures to reduce risks.
  • Placed orders into POS systems and handled cash and credit transactions
  • Counted money in cash drawers and calculated customer tips after shifts
  • Cleaned and sanitized store restroom areas and stalls.
  • Memorized food and drink recipes to prepare orders with speed and accuracy.

Crew Member

McDonald's
10.2019 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Followed all safety and security procedures to reduce risks.
  • Placed orders into POS systems and handled cash and credit
    transactions.
  • Counted money in cash drawers and calculated customer tips after
    shifts.
  • Cleaned and sanitized store restroom areas and stalls.
  • Memorized food and drink recipes to prepare orders with speed and
    accuracy.

Education

Advanced Diploma - Business Purchasing

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2021

Skills

  • Staff Management
  • Cash Handling Expertise
  • Microsoft Outlook
  • Microsoft Office
  • Safety Awareness
  • Order Supplies
  • Train Employees
  • Microsoft Excel
  • Hiring and Training
  • Guest Satisfaction
  • Store Opening and Closing
  • Job Assignments
  • Positive Learning Environment
  • Inventory Management

Timeline

Shift Supervisor

ONroute
06.2022 - 07.2023

Telesales Representative

S&P Data Digital
01.2022 - 07.2022

Sales Associate

ZARA Mapleview Shopping Centre
11.2021 - 10.2022

Customer Service Representative

Majorel
06.2021 - 01.2022

Crew Member

McDonald's
10.2019 - 09.2021

Advanced Diploma - Business Purchasing

Conestoga College Institute of Technology And Advanced Learning

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ARJUN KANSRA