Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arjun Chadha

Brampton,ON

Summary

Dedicated and committed professional with up to three years of vast experience in providing exceptional customer service. Possessing a rich educational background in computer science, I have consistently demonstrated adaptability across various roles, garnering recognition from peers and supervisors alike. Known for enhancing productivity rates, I have strong communication abilities to recognize customer requirements and deliver efficient solutions. Eager to pursue compelling opportunities within the fields of customer and technical support.

Overview

4
4
years of professional experience

Work History

Operation specialist

Just Eat
08.2021 - Current
  • In my role, I facilitated the smooth daily operations for our Couriers, which entailed revising delivery routes, handling additional compensation for extra work, and ensuring the prompt and secure delivery of orders to our customers
  • I thoroughly review and process applications from prospective drivers seeking to join the Skip network, perform background checks on them, utilizing established criteria to make decisions for their approval or decline
  • Analyzed data trends and reports to identify opportunities for improvement in operational performance metrics.
  • Provided training and mentorship to junior staff members, contributing to overall team success and also improved operational efficiency by streamlining processes and implementing new workflow strategies.
  • Collaborated with various departments to develop integrated solutions addressing organizational challenges.

Sales Representative

OSL
  • I consistently demonstrated a thorough understanding and retention of our client's services, deals, and plans, enabling me to provide effective assistance to customers
  • Engaging in meaningful conversations with a diverse range of customers, I delivered exceptional service by addressing their inquiries, resolving issues promptly, and customizing solutions to meet their specific needs
  • With a focus on prioritizing customer satisfaction, I employed upselling techniques to successfully promote additional services, resulting in increased service adoption rates and heightened customer satisfaction levels
  • Additionally, I facilitated seamless service upgrades for customers and proactively resolved any billing, network, or other issues to enhance their overall experience
  • Furthermore, I assumed a leadership role by providing comprehensive guidance to the team and conducting thorough training sessions for new hires, ensuring adherence to high standards of customer service delivery.

Dispatcher

American Truck Lines
04.2021 - 08.2021
  • Efficiently schedule loads from various vendors, coordinating pickup times for drivers and optimizing logistics operations and implement a meticulous tracking system to track all deliveries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need and kept regular communications with drivers and personnel to coordinate timely deliveries.
  • Managed seamless invoice exchange with vendors, ensuring accuracy and timely processing
  • Calculated trailer rents and maintenance costs for effective financial tracking and assist in driver payroll preparation, ensuring accurate and timely compensation.


Warehouse associate

Amazon Fulfillment Centre
09.2020 - 03.2021
  • Displayed adaptability by taking on various roles within the warehouse as needed, including picking, shipping, or inventory control duties.
  • Promoted to Problem Solver role, assisting the floor manager in maintaining productivity, meeting targets, guiding associates with issues, and enforcing safety rules.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

College Diploma - Computer Programming

Durham College
Oshawa, ON
04.2019

College Diploma - General Arts & Science

Durham College
Oshawa, ON
04.2019

Skills

  • C, C, C#
  • PHP, JAVA scripting, CSS
  • Mainframe (COBOL)
  • Database scripting, PostgreSQL
  • Windows, Mac, Android
  • Microsoft office
  • DNS, DHCP, VPN
  • VIrtualization: VMware, VirtualBox
  • Analytical Skills
  • Business Strategies
  • Document Preparation
  • Sales Skills
  • Customer Relations
  • Desktop and application Technical Support
  • Interpersonal communication skills

Languages

English
Full Professional

Timeline

Operation specialist

Just Eat
08.2021 - Current

Dispatcher

American Truck Lines
04.2021 - 08.2021

Warehouse associate

Amazon Fulfillment Centre
09.2020 - 03.2021

Sales Representative

OSL

College Diploma - Computer Programming

Durham College

College Diploma - General Arts & Science

Durham College

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Arjun Chadha