Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
TRANSIT BUS DRIVER
CITY OF EDMONTON
09.2017 - Current
Safely operated bus in high density rush hour traffic and all-weather conditions following defensive driving guidelines, local traffic laws and ETS regulations and standards
Deal with diverse and challenging customer situations while ensuring own safety and those of passengers
Monitor fares and provide transit information
Check the bus for operational readiness before entering service
Work variety of shifts including split-shifts, evenings, weekends, and holidays.
Enhanced passenger satisfaction by providing timely and efficient transportation services.
Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
Increased positive customer feedback through friendly interactions and prompt assistance with inquiries.
Managed emergencies calmly under pressure, coordinating evacuations when necessary while keeping passengers informed about the situation at hand.
Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
Taxi Cab Driver
Yellow Cab Co
03.2015 - 08.2018
Enhanced customer satisfaction by providing timely and efficient transportation services.
Maintained a clean and comfortable vehicle for passengers, ensuring a positive riding experience.
Executed precise navigation using GPS systems to optimize routes and minimize travel time.
Managed accurate records of fares, trips, and expenses for company reporting requirements.
Promoted passenger safety by adhering to traffic regulations and defensive driving techniques.
Developed strong knowledge of local geography, landmarks, and attractions to provide exceptional service to tourists.
PROFESSIONAL TRUCK DRIVER
BRAH TRUCKING LTD., WESTCAN BULK TRANSPORT, DAYA TRANSPORT
06.2014 - 09.2017
Hauled refined oil, sand, gravel, soil, and contaminated material to and from job sites with tri-dump, end-dump, quad and Superb
Check vehicles to make sure that mechanical, safety and additional working equipment is in good working order
Maintain logs of working hours or of vehicle service repair status, following applicable provincial and federal regulations
Train new employees and supervise their progress.
Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
Reduced delays and increased on-time deliveries by effectively planning routes using GPS technology and maps.
Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
Exhibited exceptional time management skills, consistently meeting deadlines while balancing multiple responsibilities simultaneously.
Assisted fellow drivers when necessary, fostering a supportive work environment that prioritized teamwork and collaboration.
Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
Increased fuel efficiency through careful route selection and strategic trip planning that took into account traffic patterns or potential obstacles.
Developed strong relationships with clients by providing exceptional service during pick-ups or deliveries which resulted in repeat business opportunities.
Managed challenging situations calmly under pressure; addressing mechanical breakdowns or unforeseen delays in an organized manner while keeping stakeholders informed as needed.
Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
Pizza Delivery Driver
Pizza 73
02.2014 - 06.2014
Improved customer satisfaction by consistently delivering orders on time and with accuracy.
Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Posted journal entries and generated quarterly reports
Worked with donor services team to ensure compliance with policies and procedures for data and gift entry
Executed Database maintenance and cleanup as scheduled
Prepared monthly bank reconciliation and maintained banking and A/P records
Assisted in preparing year end reports and during auditing
Posted invoices on Financial Edge A/P and got them approved by managers before paying them
Provided appropriate report from the system as per established schedule or on request to facilitate evaluation of fundraising efforts and expense management
Issued purchase orders to hospitals, followed up on open purchase orders and upon completion of disbursement generated report for donor services team
Prepared monthly invoices for outstanding pledges and special event participants.
Streamlined accounting processes by implementing efficient organizational systems and procedures.
Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Expedited invoice processing with effective communication between internal departments and external vendors.
Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
Maintained clean and organized files by keeping accounts payable records up-to-date.
Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
NIGHT AUDITOR - Part Time
CHATEAU REGINA HOTELS & SUITS
01.2011 - 08.2012
Reconciled revenue in Room Master and ensured proper entry for different payment methods.
Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Closed day end, printed reports and saved backup on external drives.
Train new employees and supervise their progress.
Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Established rapport with regular clientele by providing personalized service tailored to individual preferences.
Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
Generated and printed daily financial reports to track hotel performance.
ACCOUNTING ASSISTANT
NASON CONTRACTING GROUP
11.2009 - 09.2010
Accounting & Administrative support to all 8 holding companies
Prepared monthly financial statements for each company
Issued purchase orders as required for jobs and projects
Completed regular financial reports including Accounts Receivable / Payable
Posted invoices on timberline A/P and got them approved by managers before paying them
Obtained documentation as required for tendering process