Dynamic professional with a proven track record in talent
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Recruiter
On Time Human Resources
07.2023 - Current
Operated and maintained applicant tracking and candidate management systems.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Studied job descriptions and qualifications to determine applicant requirements.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Coordinated schedules to arrange management interviews with applicants.
Completed human resource operational requirements by scheduling and assigning employees.
Collaborated with managers to identify and address employee relations issues.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Administered employee benefits programs and assisted with open enrollment.
Developed and implemented onboarding and orientation programs for new employees.
Assisted with writing job postings and job descriptions for boards.
Created and delivered HR training sessions to staff, managers and executives.
Worked alongside global business leader to deploy new training strategies.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Administrative Assistant
Falls Taxi Services
01.2023 - 06.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Established administrative work procedures to track staff's daily tasks.
Liaised between clients and vendors and maintained effective lines of communication.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managed filing system, entered data and completed other clerical tasks.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
HR Assistant
Georgian College
09.2022 - 12.2022
Screened applicant resumes and coordinated both phone and in-person interviews.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Organized new employee orientation schedules for new hires.
Coordinated employee relocation processes.
Scheduled and coordinated interviews between hiring managers and potential candidates.
Participated in recruitment and selection process for new hires.
Set up orientations and initial training for new employees.
Developed and maintained HR policies and procedures.
Participated in job fairs to recruit new talent.
Converted employee status from temporary to permanent.
Associate Key Relationship Manager
ICICI Prudential Life Insurance Company
08.2019 - 12.2021
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Participated in staff meetings to discuss innovative strategies to improve services.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Built relationships with customers and community to establish long-term business growth.
Education
Post-Graduate Certificate - Project Management
Georgian College
Barrie
09-2023
Post-Graduate Certificate - Human Resources Management
Employee Relations Manager at Department of Natural Resources Human Resources ProgramEmployee Relations Manager at Department of Natural Resources Human Resources Program
Head of Public Relations & Customer Service at Ministry of Human Resources (KESUMA) MalaysiaHead of Public Relations & Customer Service at Ministry of Human Resources (KESUMA) Malaysia