Arjun Arora
Toronto
Summary
Proactive and dedicated security professional with proven experience supporting enterprise physical security programs in high-profile environments. Adept at strengthening relationships with internal and external stakeholders, maintaining the highest standards of safety, security, and hospitality, and consistently exceeding the needs of employees, clients, and guests. Recognized for exceptional communication, professionalism, and a genuine passion for creating memorable experiences. Certified in crisis management and first aid, with a track record of effective incident response and team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CIBC Lobby Ambassador (Third Party Contractor – Allied Universal)
CIBC
03.2025 - Current
- Serve as the primary point of contact for employees, clients, and guests in the main lobby, providing a welcoming and secure environment in alignment with CIBC’s enterprise physical security program.
- Foster positive relationships with internal/external stakeholders, consistently receiving commendations for professionalism and hospitality.
- Maintain safety and security standards, supporting daily operations and responding to incidents with composure and efficiency.
- Demonstrated organic enthusiasm and a positive attitude, contributing to a memorable experience for all visitors.
- Achieved a 100% incident resolution rate for lobby-related security concerns since joining the team.
- Supported the implementation of new physical security procedures, resulting in improved guest satisfaction scores.
Security Supervisor
First Canadian Place
07.2024 - 02.2024
- Led a team in a landmark building in Toronto’s financial district, ensuring seamless physical security operations and a safe, welcoming environment for over 2,000 daily occupants.
- Coordinated closely with emergency responders and internal stakeholders to manage incidents and maintain operational continuity.
- Utilized advanced security systems (Genetec, C-CURE) to monitor and address security concerns, contributing to a 15% reduction in incident response time.
- Provided training and mentorship to new security personnel, enhancing overall team performance and service delivery.
Senior Security Guard
Paragon Security
04.2021 - 10.2022
- Responded promptly to security incidents, alarms, and emergencies, prioritizing the safety and well-being of all building occupants.
- Demonstrated effective communication and de-escalation skills, supporting seamless incident resolution and guest satisfaction.
- Liaised with emergency personnel, achieving recognition for reliability and professionalism during crisis situations.
Team Lead
Paragon Security
10.2022 - 06.2021
- Supervised team performance and on-site training, supporting the enterprise physical security program and upholding the highest standards of safety and hospitality.
- Maintained effective relationships with site supervisors and stakeholders, ensuring compliance with security protocols and legal requirements.
- Prepared comprehensive incident reports and contributed to a 10% decrease in building operation disruptions.
- Consistently demonstrated professionalism, enthusiasm, and a positive attitude in all interactions.
Education
Business Diploma -
Centennial College
Toronto, ON12.2021
Skills
- Enterprise Physical Security Operations
- Stakeholder Engagement
- Front Desk and Lobby Management
- Customer Service & Hospitality
- Team Leadership & Training
- Emergency Response
- Security Systems (Genetec, C-CURE)
- Microsoft Office Suite
- Time Management
- Analytical report composition
Certification
- Incident Command System (ICS 100), May 2024 – Present
- Crisis Management
- First Aid Responder (Certified via Red Cross)
Timeline
CIBC Lobby Ambassador (Third Party Contractor – Allied Universal)
CIBC
03.2025 - Current
Security Supervisor
First Canadian Place
07.2024 - 02.2024
Team Lead
Paragon Security
10.2022 - 06.2021
Senior Security Guard
Paragon Security
04.2021 - 10.2022
Business Diploma -
Centennial College