Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arjhey Durante

North York,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Production Technician

Apotex
05.2024 - Current
  • Operated production machinery by following standard operating procedures.
  • Performed setup of production equipment to establish optimal performance.
  • Lubricated and cleaned parts to perform routine maintenance on production equipment.
  • Managed inventory levels by tracking materials used during production.
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.

Assistant Foreman

4E Construction Services
06.2021 - 12.2023
  • Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
  • Assisted in reducing project timelines through proactive supervision and clear communication with workers.

Call Center Customer Service Representative

Winnet Business Solutions
10.2016 - 03.2020
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Marketing Team Leader

Philippine Long Distance Telephone Company
11.2015 - 09.2016
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Collaborated with the sales team to develop cohesive strategies for lead generation and conversion.
  • Generated reports to support development and implementation of marketing plans.

Education

High School Diploma -

King Saviour International School
Lucena, Philippines
03.2005

Skills

  • Safety policies and procedures
  • Site Inspection
  • Strong way of communication and listening skills
  • Self Control and Integrity
  • Attention to Detail
  • Team player
  • Working knowledge of microsoft office (word and excel)
  • Fast learner

Languages

  • English
  • Tagalog

Timeline

Production Technician

Apotex
05.2024 - Current

Assistant Foreman

4E Construction Services
06.2021 - 12.2023

Call Center Customer Service Representative

Winnet Business Solutions
10.2016 - 03.2020

Marketing Team Leader

Philippine Long Distance Telephone Company
11.2015 - 09.2016

High School Diploma -

King Saviour International School
Arjhey Durante