Arjhey Durante
North York,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Production Technician
Apotex
05.2024 - Current
- Operated production machinery by following standard operating procedures.
- Performed setup of production equipment to establish optimal performance.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
- Managed inventory levels by tracking materials used during production.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
Assistant Foreman
4E Construction Services
06.2021 - 12.2023
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
- Assisted in reducing project timelines through proactive supervision and clear communication with workers.
Call Center Customer Service Representative
Winnet Business Solutions
10.2016 - 03.2020
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Marketing Team Leader
Philippine Long Distance Telephone Company
11.2015 - 09.2016
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Collaborated with the sales team to develop cohesive strategies for lead generation and conversion.
- Generated reports to support development and implementation of marketing plans.
Education
High School Diploma -
King Saviour International School
Lucena, Philippines03.2005
Skills
- Safety policies and procedures
- Site Inspection
- Strong way of communication and listening skills
- Self Control and Integrity
- Attention to Detail
- Team player
- Working knowledge of microsoft office (word and excel)
- Fast learner
Languages
- English
- Tagalog
Timeline
Production Technician
Apotex
05.2024 - Current
Assistant Foreman
4E Construction Services
06.2021 - 12.2023
Call Center Customer Service Representative
Winnet Business Solutions
10.2016 - 03.2020
Marketing Team Leader
Philippine Long Distance Telephone Company
11.2015 - 09.2016
High School Diploma -
King Saviour International School
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