Arjanvir Singh
Selma,California
Summary
Dynamic professional with a proven track record at ICICI Bank, excelling in customer service and complaint resolution, enhancing customer loyalty. Skilled in data entry and active listening, adept at streamlining processes for efficiency. Demonstrated ability to foster positive team environments, leveraging critical thinking for problem-solving.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
ICICI Bank
06.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Worker
Jain Store
04.2024 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Optimized storage space, rearranging items to better utilize available square footage.
Education
Basic Course -
Reedley College
ReedleyHigh School - Business
Sacred Heart Convent School
Punjab, IndiaSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Complaint handling
- Microsoft Excel
- Follow-up skills
- Paperwork processing
- Scheduling
- Team development
- Retail store support
- Stock management
Languages
English
Professional Working
Punjabi
Full Professional
Timeline
Customer Service Representative
ICICI Bank
06.2024 - 10.2024
Warehouse Worker
Jain Store
04.2024 - 06.2024
Basic Course -
Reedley College
High School - Business
Sacred Heart Convent School
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