Arizona Restoule
Dokis First Nation,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Communications Officer
Dokis First Nation
Dokis, ON
10.2019 - Current
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Streamlined internal communication processes for improved information dissemination and employee engagement.
- Managed crisis communications, effectively mitigating potential reputational damage.
- Enhanced client satisfaction by promptly addressing concerns and providing accurate information.
- Assisted clients in navigating company website with ease, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both community members and First Nation alike.
Project Assistant
Centre for Addictions And Mental Health
Sudbury, Ontario
10.2016 - 09.2019
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Enhanced team communication by organizing and maintaining accurate documentation of daily meeting notes, action items, and followups.
- Facilitated smooth project execution by managing logistics for events, travel arrangements, and accommodations for 50+ clients as well as own team members.
- Ensured compliance with company policies and procedures during project execution by conducting regular audits of documents and processes.
- Maintained high level of accuracy in all project documentation, ensuring consistency and clarity throughout lifecycle of projects.
Frontline Worker
Ojibway Woman's Lodge
North Bay, Ontario
04.2015 - 09.2016
- Increased client satisfaction through effective problem-solving, overall support, and timely resolution of issues.
- Fostered positive work environment by promoting teamwork, collaboration, and open communication among frontline team members.
- Assisted 10+ clients daily in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
Education
2-Year College Diploma - Mental Health And Addictions Worker
Canadore College of Applied Arts And Technology
North Bay, ON06.2015
High School Diploma -
Ecole Secondaire Northern Secondary School
Sturgeon Falls, ON06.2011
Skills
- Call Management
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Complaint Resolution
- Product Promotion
- Project Management Abilities
- Quality Assurance Controls
- Customer Management Procedures Knowledge
- Understanding of Negotiation Techniques
Certification
- Knowledge of Anishinaabemowin.
- First Aid/CPR Certifications - Red Cross - 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Communications Officer
Dokis First Nation
10.2019 - Current
Project Assistant
Centre for Addictions And Mental Health
10.2016 - 09.2019
Frontline Worker
Ojibway Woman's Lodge
04.2015 - 09.2016
2-Year College Diploma - Mental Health And Addictions Worker
Canadore College of Applied Arts And Technology
High School Diploma -
Ecole Secondaire Northern Secondary School
Similar Profiles
Carolyn DempseyCarolyn Dempsey
Custodian at Dokis First NationCustodian at Dokis First Nation
Douglas DokisDouglas Dokis
Self Employed- Woodwork, Millwork, Handyman at Dokis WoodworkSelf Employed- Woodwork, Millwork, Handyman at Dokis Woodwork
Margaret Kirabo NamaleMargaret Kirabo Namale
Business Executive at Nation Media Group Uganda (NMG) (Monitor Publications Limited, NTV, SPARK TV, KFM, Dembe FM, The East African, Ennyanda & Nation Courier Uganda )Business Executive at Nation Media Group Uganda (NMG) (Monitor Publications Limited, NTV, SPARK TV, KFM, Dembe FM, The East African, Ennyanda & Nation Courier Uganda )