ARIYAN DAVANI
North York
Summary
Results-driven Business System Analyst with 5+ years of experience in requirements gathering, process improvement, and software implementation. Proven ability to translate business needs into technical solutions and streamline operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
BUSINESS SYSTEM ANALYST
DIVERSE TRADE INC
10.2023
- Analyzed and restructured financial system workflows, resulting in a 15% improvement in transaction processing speed and a 20% increase in accuracy for high-volume exchanges
- Engineered and deployed real-time analytics for exchange rate fluctuations, delivering a system that consistently outperformed bank rates by an average of 25%
- Orchestrated a compliance regime that aligned system operations with financial regulations, solidifying the company's status as a trusted industry leader
- Conceived and executed a state-of-the-art data security protocol, significantly minimizing risk for high-risk transaction processing
- Directed a targeted system overhaul that elevated the Persian community's customer experience, culminating in a 35% enhancement in client retention and financial integration services
- Crafted and refined a dynamic exchange rate analysis toolset, driving the firm's competitive rates initiative and contributing to a 40% growth in client acquisition
- Forged effective partnerships with stakeholders, translating complex feedback into actionable system improvements and bespoke financial products.
COMPLIANCE OFFICER
DIVERSE TRADE INC
12.2020 - 10.2023
- Spearheaded the update and implementation of compliance protocols in line with Fintrac regulations, resulting in a 100% compliance rate during audits
- Streamlined staff scheduling and sales floor operations, boosting operational efficiency by 20%
- Formulated and executed resolution strategies for customer complaints, achieving a 95% satisfaction rate and enhancing the brand's reputation
- Orchestrated marketing campaigns and social media strategies, increasing service uptake by 30% and expanding online engagement by 50%
- Cultivated strategic business relationships, expanding the client base by 25% and solidifying the company's community presence
- Developed and enforced a comprehensive update to compliance policies, mitigating risk and aligning company practices with the latest regulatory standards
- Reengineered the sales floor workflow, enhancing the customer experience and increasing sales efficiency
- Successfully managed critical customer service scenarios, preserving the company's high standing and fostering customer loyalty.
RETAIL SALES ASSOCIATE
Strauss Menswear
05.2019 - 03.2020
- Ensured each client received outstanding service by providing a friendly environment, which included greeting and acknowledging every client and maintaining solid product knowledge
- Processed all transactions with a high degree of accuracy and efficiency, contributing to the store's reputation for reliability and trustworthiness
- Implemented up-selling and cross-selling techniques to maximize sales opportunities, resulting in a 25% increase in sales during tenure
- Managed and resolved customer inquiries and complaints in a professional manner, ensuring client satisfaction and repeat business
- Recognized for developing and sustaining long-term customer relationships, with a 40% repeat business rate, by providing attentive and personalized client service
- Awarded 'Employee of the Month' for exceptional customer service and sales performance on three separate occasions.
Education
BUSINESS MANAGEMENT - COMMERCE
York University
09.2019 - 05.2023
GED - undefined
American Collage
05.2017 - 05.2017
Skills
LANGUAGESundefined
Timeline
BUSINESS SYSTEM ANALYST
DIVERSE TRADE INC
10.2023
COMPLIANCE OFFICER
DIVERSE TRADE INC
12.2020 - 10.2023
BUSINESS MANAGEMENT - COMMERCE
York University
09.2019 - 05.2023
RETAIL SALES ASSOCIATE
Strauss Menswear
05.2019 - 03.2020
GED - undefined
American Collage
05.2017 - 05.2017
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