Ariya Gabrielle Luedke-Nichols
Kelowna,BC
Summary
Motivated university student looking to support herself through her studies and eager to learn any skills needed to adapt to new positions. I am seeking a customer service role where I can apply my strong interpersonal skills and am eager to work in a team-oriented environment where I can gain valuable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Room Attendant
Holiday Inn Suites
05.2022 - 06.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Collaborated effectively with other team members, such as front desk staff, maintenance personnel, and supervisors in order to achieve shared goals and deliver exceptional service.
- Provided friendly and attentive customer service to enhance guest experiences and ensure their comfort and satisfaction during their stay.
Cashier
McDonald's
02.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Experienced in operating POS systems efficiently and accurately to process customer orders, payments, and transactions in a fast-paced environment
- Ensured cleanliness by consistently maintaining a tidy working area and presenting a clean front-of-house environment
Cashier
Mount Pakenham
01.2021 - 03.2021
- Proficiently served up to 500 customers daily, ensuring exceptional service and satisfaction.
- Supported kitchen operations by assisting with food preparation tasks.
- Demonstrated multitasking ability by efficiently baking and packaging cookies and muffins while simultaneously managing cashier responsibilities.
- Maintained accuracy in cash handling by conducting register counts twice daily
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Psychology
University of British Columbia
Kelowna2027
High School Diploma -
West Carleton Secondary School
Ottawa ON06.2021
Skills
- Teamwork
- Housekeeping knowledge
- Hospitality industry
- Teamwork orientation
- Stress Tolerance
- Customer Service
- Guest Service and Support
- Time Management
- Safety Procedures
- Initiative-taking
- Sanitation Practices
- Guest Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Smart Serve (2020)
Serving it Right (2024)
FoodSafe Level 1 (2024)
References
Kim Cameron — Previous Manager at Holiday Inn
(613) 294-1041
Richard Nichols — Previous Manager at Holiday Inn
(613) 762-4625
Timeline
Room Attendant
Holiday Inn Suites
05.2022 - 06.2023
Cashier
McDonald's
02.2021 - 07.2021
Cashier
Mount Pakenham
01.2021 - 03.2021
Bachelor of Arts - Psychology
University of British Columbia
High School Diploma -
West Carleton Secondary School
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