Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aristit Jaku

Toronto

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project Coordinator

Bell Technical Solutions
01.2025 - Current
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Operations Manager

Bell Technical Solutions
05.2023 - Current
  • Managed and led a dynamic team of 30-40 technicians in a fast-paced, unionized environment, consistently ensuring the team's success in the telecommunications sector.
  • Adapted leadership strategies to accommodate frequent team restructuring, ensuring consistently high performance and exceeding key company metrics.
  • Executed and oversaw complex projects from initiation to completion, engaging diverse stakeholders, addressing challenges, and delivering results on time.
  • Monitored and tracked reports, analyzing the progression of key metrics and KPIs for team members.
  • Coached and mentored staff to improve communication, professionalism, performance, and sub-metrics, increasing team efficiency and work quality.
  • Effectively established priorities and managed project timelines to ensure timely and organized delivery.
  • Educated team members and stakeholders on health and safety protocols, ensuring full compliance and a safe working environment.
  • Demonstrated strong data analysis skills to guide team management decisions and align operations with strategic priorities.
  • Handled customer escalations and internal/external stakeholder issues, resolving conflicts quickly and diplomatically.
  • Delivered technical information through clear, engaging presentations, enabling diverse audiences to understand and apply content effectively.
  • Analyzed internal processes to evaluate effectiveness and identify opportunities for improvement or new system development.
  • Coordinated with various departments and senior stakeholders to maintain smooth operations and minimize workforce downtime.
  • Supported change management initiatives to enhance organizational efficiency, stakeholder collaboration, and service delivery outcomes.

Helpdesk Agent

Bell Technical Solutions
08.2022 - 05.2023
  • Created and maintained documentation and spreadsheets guiding field and helpdesk technicians through new procedures.
  • Developed and presented technical presentations for senior leadership and external stakeholders.
  • Conducted technical research to enhance product performance and service quality.
  • Provided remote technical support, troubleshooting issues while liaising with multiple departments to resolve problems efficiently.
  • Identified recurring network issues on Bell's fiber and copper systems and escalated them to the appropriate teams.
  • Acted as a liaison between technicians and customers to address complex service concerns.

Field Technician

Bell Technical Solutions
07.2018 - 08.2022
  • Installed and repaired fiber and copper network services in both residential and commercial settings.
  • Conducted network testing and troubleshooting during new deployments.
  • Mentored new hires to support their technical training and integration into company operations.
  • Served as a union representative during company meetings, advocating for technicians and supporting conflict resolution.

Education

Electromechanical Engineering Technology - Automation

Seneca College
Toronto, ON
12.2022

Skills

  • Project development
  • Systems implementation
  • Project tracking
  • Productivity improvement
  • Strategic planning
  • Advanced problem solving
  • Scope management
  • Data analysis
  • Coaching and mentoring
  • Performance evaluations
  • Resource allocation

Certification

  • Professional project manager (PMP)
  • IBM IT Project Manager Professional - Expected Jan 2025
  • Learn Python 3 Course - Feb 2023
  • Microsoft AZ-900: Azure Fundamentals - Dec 2022
  • Advanced KUKA Robotics - Aug 2022

Timeline

Project Coordinator

Bell Technical Solutions
01.2025 - Current

Operations Manager

Bell Technical Solutions
05.2023 - Current

Helpdesk Agent

Bell Technical Solutions
08.2022 - 05.2023

Field Technician

Bell Technical Solutions
07.2018 - 08.2022

Electromechanical Engineering Technology - Automation

Seneca College
Aristit Jaku