Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Languages
References
Timeline
Generic

Aristide Kwizera

Halifax,NS

Summary

I am a motivated and enthusiastic life insurance agent with a strong passion for financial planning and helping individuals and families secure their future. With excellent communication and interpersonal skills, I build rapport and trust with clients, simplifying complex insurance concepts to meet their unique needs. I am dedicated to ongoing professional development and staying current with industry trends to provide top-tier life insurance solutions. Excited to contribute to a dynamic team and make a positive impact on clients' lives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CUSTOMER CARE SPECIALIST

Millennium1Solutions
Bridgewater, Ns
10.2019 - Current
  • Provide excellent customer service while responding to all inbound inquiries including application processing, account updates and website inquiries
  • Saving customers time by offering online services and eStatements for future use
  • Determine and resolve customer inquiries
  • Comfort with and ability to qualify customer's needs and present product information/services that will assist the customer
  • Upsell and cross-sell services to existing card holders as required
  • Follow escalation procedures and Quality Standard Guidelines defined by the company
  • Remain current on program information and business initiatives by reading updates to Standard Operating Procedures and actively participating in up-skill training
  • Deliver quality service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate options/solutions
  • Accurately complete appropriate documentation for required transactions
  • Identify areas of concern or opportunities to improve processes for cardholders
  • Articulate program specific information to external customers in an easy to understand manner.

CUSTOMER SERVICE

The five Fishermen
Halifax, Ns
06.2018 - 08.2019
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with coworkers and management
  • Followed procedures for safe food preparation, assembly, and presentation
  • Resolved complaints promptly and professionally
  • Took initiative to find extra tasks when scheduled duties were completed
  • Ensuring the food preparation areas are clean and hygienic
  • Sorting, storing and distributing ingredients
  • Organizing laundry
  • Cleaning the food preparation equipment, floors and other kitchen tools or areas.

SALES ASSOCIATE SPECIALIST

Communication Test Design Inc
West Chester, USA
06.2017 - 04.2018
  • Be in touch with senior manager by email and phone constantly
  • Explain information in an understandable way of products & procedures to client
  • Answer incoming customer inquiries
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customers service policies
  • Receiving payment from the customer/investor and processing it
  • Using the corporate Bitcoin wallet
  • Perform all tasks quickly and efficiently
  • Preparation reports using Excel and Word
  • Built relationships with customers and community to promote long term business growth
  • Set and achieved company defined sales goals
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

CAREGIVER

Clinton Health Access Initiative
Kigali, Rwanda
09.2016 - 06.2017
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
  • Prepared meals according to dietary requirements and assisted with feeding when necessary
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information
  • Accompanied clients to social events such as movies or plays
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens
  • Educated families about available resources for home health care services in the local community
  • Developed plans for respite care when needed based on availability of family members or other caregivers
  • Supported bathing, dressing and personal care needs
  • Laundered clothing and bedding to prevent infection.

CUSTOMER SERVICE REPRESENTATIVE

Bank of Kigali
Kigali, Rwanda
08.2015 - 08.2016
  • Greet clients over the phone and inquire into their purpose of calling
  • Listen carefully to clients and make notes of information both mentally and actually
  • Ask questions to determine nature of problem or query
  • Provide clients with information asked for
  • Verify clients by asking predefined date of birth, name and passcode questions
  • Provide clients with information once verification has been established
  • Assist clients through online and phone banking problems
  • Instruct clients about security concerns regarding their accounts and online transactions
  • Provide clients with information on account status and check / instrument clearance
  • Received telephone calls from clients and listened to their queries carefully
  • Provided clients with information regarding company's services and deadlines
  • Provided clients with billing and outstanding payments information
  • Verify clients' accounts to ensure that no fraudulent activity is apparent
  • Update client information and follow up on subscriptions
  • Escalate priority issues and produce call logs.

PATIENT ATTENDANT

Baho Mpore
kigali, Rwanda
02.2015 - 07.2015
  • Worked with patients and families to develop future plans and discuss care actions
  • Completed documentation of care, hospital actions and patient activities
  • Monitored ongoing care and proactively corrected problems
  • Connected patients with available community
  • Helping patient in everything he needs
  • Watching him overnight and ensure quick help in case needed
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations
  • Resolved problems with areas such as communication and billing that could negatively impact services.

Education

Bachelor of Science - computer science

Saint Mary's University
05.2024

High School Diploma -

Glory Secondary School
11.2016

Skills

  • Word
  • Excel
  • Bilingual
  • Computer Skills
  • Office Administration
  • Communication Skills
  • Business Development
  • Payment Processing
  • Analytical and Critical Thinking
  • Data Entry
  • Conflict Mediation
  • Project Management
  • Contract Negotiation Expertise

Certification

  • CPR Certification
  • LLQP Certification

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

  • English
  • French

References

References available upon request.

Languages

English
Professional
French
Full Professional
Afrikaans
Native/ Bilingual

References

References available upon request.

Timeline

CUSTOMER CARE SPECIALIST

Millennium1Solutions
10.2019 - Current

CUSTOMER SERVICE

The five Fishermen
06.2018 - 08.2019

SALES ASSOCIATE SPECIALIST

Communication Test Design Inc
06.2017 - 04.2018

CAREGIVER

Clinton Health Access Initiative
09.2016 - 06.2017

CUSTOMER SERVICE REPRESENTATIVE

Bank of Kigali
08.2015 - 08.2016

PATIENT ATTENDANT

Baho Mpore
02.2015 - 07.2015

Bachelor of Science - computer science

Saint Mary's University

High School Diploma -

Glory Secondary School

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Aristide Kwizera