Arissa Cervantes
Santa Barbara
Summary
Dynamic professional with extensive customer service experience at JPMorgan Chase, excelling in cash handling and fostering client relationships. Proven ability to educate clients on technology solutions while demonstrating strong organizational skills. Multilingual communicator adept at resolving conflicts and enhancing client satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Banker-ME
JPMorganChase
Santa Barbara
05.2025 - Current
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Provide support and coverage to multiple branch locations, local travel required.
Front of House Staff
South Coast Deli
Santa Barbara
04.2024 - Current
- Ensures remarkable guest service by accurately recording orders, offering menu suggestions, managing transactions, and keeping dining/service areas clean amid fast-paced conditions while following hygiene/food safety guidelines, including activities from setup to closing duties and supporting fellow team members.
- Managed customer orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Maintained cleanliness of dining area, ensuring a welcoming environment.
- Handled customer inquiries and resolved issues effectively and courteously.
- Explained menu items, took orders and delivered food courses according to instruction.
Barista
Hotel Californian
Santa Barbara
09.2024 - 05.2025
- Make coffee and tea
- Make alcoholic cocktails
- Ring up customers and explain the menu
- Clean and sanitize work stations
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Maintained cleanliness and organization of the coffee station and dining area.
- Trained new baristas on equipment usage and beverage preparation techniques.
- Developed seasonal drink menus based on trends and customer feedback.
- Handled cash register transactions efficiently while ensuring accuracy in payments.
Floor Staff
Crossroads Trading Co. Inc.
Santa Barbara
04.2023 - 04.2024
- Assisted customers in fitting rooms to enhance shopping experience.
- Oversaw fitting room area and store floor to ensure cleanliness and order.
- Organized clothing by size and color to facilitate easy access for customers.
- Processed clothing and replenished stock on the sales floor efficiently.
- Checked out customers at register, ensuring accurate and prompt transactions.
- Handled complicated transactions to resolve customer issues effectively.
- Dressed store mannequins with current season trends to attract customers.
- Addressed customer inquiries regarding clothing and store policies promptly.
Barista
Peet's Coffee & Tea
Santa Barbara
04.2022 - 10.2022
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages.
- Cleaning and sanitizing work areas, utensils and equipment.
- Cleaning service and seating areas.
- Describing menu items and suggesting products to customers.
- Servicing customers and taking orders
Barista
Starbucks
Pleasanton
01.2020 - 05.2021
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
- Washed dishes and restocked the bar line for continued fast service capabilities.
- Ensure cleanliness and sanitization of all work areas
- Strong attention to detail
- Customer service skills and knowledge
- Describing menu items and suggesting products to customers
Education
Bachelor's degree - Communications an Media Studies
Arizona State University
Tempe, Santa Barbara01-2027
Associate's degree - Communications
Santa Barbara City College
Santa Barbara05.2024
High school diploma -
Foothill High School
Pleasanton08.2021
Skills
- Organizational skills
- Microsoft Office proficiency
- Cash handling and register
- Customer service and relations
- Multilingual communication
- Barista and coffee expertise
- Relationship building
- Digital literacy
- Banking regulations
- Tutoring and mentoring
- Time management strategies
- Conflict resolution techniques
Certification
- Food Handler, 01/20, 01/23
- Driver's License
- Food Handler Certification
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Associate Banker-ME
JPMorganChase
05.2025 - Current
Barista
Hotel Californian
09.2024 - 05.2025
Front of House Staff
South Coast Deli
04.2024 - Current
Floor Staff
Crossroads Trading Co. Inc.
04.2023 - 04.2024
Barista
Peet's Coffee & Tea
04.2022 - 10.2022
Barista
Starbucks
01.2020 - 05.2021
Bachelor's degree - Communications an Media Studies
Arizona State University
Associate's degree - Communications
Santa Barbara City College
High school diploma -
Foothill High School