Arisleimy De La Rosa
Kelowna,BC
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 12+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Mission Group Enterprises
01.2022 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Receptionist Supervisor
Amazon.ca
08.2018 - 04.2021
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
- Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
Receptionist Clerk
Greenbrier Hotel
08.2016 - 08.2017
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
Education
Diploma in Customer Service - Hospitality
Greystone College
Vancouver, BC07.2016
Hotel Management - Hospitality And Tourism Management
O&M University
01.2013
Skills
- Guest Relations
- Fee Collection
- Client Relations
- Document retrieval
- Calendar Management
- File Organization
- Office Management
- Data Entry
Languages
English
Full Professional
Spanish
Native or Bilingual
Additional Information
Part time Curly hair specialist.
Timeline
Receptionist Administrator
Mission Group Enterprises
01.2022 - Current
Receptionist Supervisor
Amazon.ca
08.2018 - 04.2021
Receptionist Clerk
Greenbrier Hotel
08.2016 - 08.2017
Diploma in Customer Service - Hospitality
Greystone College
Hotel Management - Hospitality And Tourism Management
O&M University
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