Arisbeth Mendoza Cortes
Gilroy
Summary
Dynamic Optical Technician with a proven track record at Gilroy Optometry, excelling in customer service and optical sales. Expert in frame adjustments and contact lens fitting, I enhance patient satisfaction while effectively managing appointments and inventory. Recognized for problem-solving abilities, I consistently improve workflow efficiency and foster a welcoming environment.
Overview
4
4
years of professional experience
Work History
Optical Technician
E Optometry
Morgan Hill, CA
10.2024 - Current
- Assisted in fitting and adjusting eyewear to ensure optimal comfort and vision for patients.
- Conducted routine maintenance and calibration of optical equipment to uphold precision standards.
- Supported optometrists during patient examinations by preparing instruments and ensuring a sterile environment.
- Documented patient information accurately in electronic health records to maintain comprehensive medical histories.
- Managed inventory levels of optical supplies, facilitating timely replenishment and minimizing disruptions.
- Educated patients on proper eyewear care and usage to enhance overall satisfaction with products provided.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Teacher's Assistant
Daycare & Preschool
Gilroy, CA
07.2022 - Current
- Assisted teachers in developing and implementing age-appropriate curriculum activities.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Facilitated small group activities to enhance children's social and cognitive skills.
- Monitored student progress and provided feedback to teachers on individual learning needs.
Assistant Facilitator
Rebekah Children Services
Gilroy, CA
11.2024 - 07.2025
- Facilitated workshops and activities for youth, fostering engagement and participation.
- Developed program materials and resources to enhance learning experiences for children.
- Collaborated with team members to implement effective strategies addressing individual needs of participants.
- Monitored participant progress, providing feedback to ensure developmental goals were met consistently.
- Improved classroom management by establishing clear expectations and maintaining a consistent routine for students.
- Established positive relationships with students through respectful interactions, creating an atmosphere conducive to learning growth.
Optical Technician
Gilroy Optometry
Gilroy, CA
11.2022 - 08.2024
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Cleaned, adjusted and lubricated instruments, enabling correct and safe operations.
Education
No Degree -
Gavilán College
Gilroy, CAHigh School Diploma -
Gilroy High School
Gilroy, CA07.2008
Skills
- Customer service
- Optical sales
- Optical measurements
- Optical dispensing
- Frame adjustments
- Prescription interpretation
- Transaction processing
- Contact lens care
- Frame repair specialist
- Contact lens fitting
- Eyeglass repair
- Optical frame repair
- Paperwork management
- Appointment scheduling
- Patient testing
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Assistant Facilitator
Rebekah Children Services
11.2024 - 07.2025
Optical Technician
E Optometry
10.2024 - Current
Optical Technician
Gilroy Optometry
11.2022 - 08.2024
Teacher's Assistant
Daycare & Preschool
07.2022 - Current
No Degree -
Gavilán College
High School Diploma -
Gilroy High School