Arisa Xue
Aurora,ON
Summary
Customer-focused professional with several years of experience in hospitality, retail, and team leadership roles. Proven ability to deliver excellent customer service in fast-paced environments, manage multiple priorities with accuracy, and build strong relationships that drive repeat business. Experienced in POS systems, upselling, staff training, and maintaining high standards of organization and cleanliness. Currently an Assistant Manager with a strong work ethic, adaptability, and a positive, team-oriented approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Newmarket Conspiracy Comics
08.2024 - Current
- Coached and mentored employees to help them reach their full potential, resulting in increase in productivity
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction
- Developed and implemented a training program that increased employees’ technical and product knowledge
Sales Associate
Harry Rosen
01.2021 - 12.2022
- Developed a comprehensive sales plan that resulted in an increase in sales within the first six months
- Analyzed customer purchase data to identify buying trends and recommend product inventory adjustments
- Developed strong customer relationships that resulted in increase in repeat business
Server
Bangkok Thai Cuisine
01.2015 - 11.2019
- Organized and stored food in refrigerators and freezers, following proper food safety guidelines
- Demonstrated a high level of multitasking by efficiently handling multiple orders at once
- Demonstrated excellent problem-solving skills by resolving customer disputes in a timely and professional manner
- Ensured a clean and organized work area at all times
Education
Advanced Diploma - Computer Engineering
Seneca Polytechnic
Toronto, Ontario, Canada08.2025
Skills
- Customer engagement
- Relationship building
- Team collaboration
- POS system operation
- Multitasking
- Upselling
Languages
English
Native or Bilingual
Certification
- Smart Serve Certification
- Food Handler Certification
Timeline
Assistant Manager
Newmarket Conspiracy Comics
08.2024 - Current
Sales Associate
Harry Rosen
01.2021 - 12.2022
Server
Bangkok Thai Cuisine
01.2015 - 11.2019
Advanced Diploma - Computer Engineering
Seneca Polytechnic