Arindum Bhattacharya
Toronto,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Client Servicing Executive
The Perfect Knot
06.2023 - 02.2024
- Spearheaded in the execution of 10 events and provided quality client servicing
- Helped in improving the company's review rating from 4.7 pointer to 4.9 pointer
- Improved their internal structure by introducing AI (Cassidy.ai) to their software
- Provided client support by assisting with Excel sheets, tailoring solutions to their needs
Content Writer Intern
ShortHill Tech Pvt Ltd.
05.2022 - 06.2022
- Involved in reviewing content created for Amazon products
- Reviewed 250+ products and improved rating by 14%
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Provided writing support in fast-paced environment for variety of public-facing materials.
Public Relations Intern
Indian Direct Selling Association
10.2021 - 12.2021
- Helped in building rapport with different government officials from different departments like Agricultural Department and MSME Department of Delhi
- Managed multiple Google Sheets and Excel spreadsheets efficiently for streamlined data organization
- Increased awareness of company services and products with implementation of PR strategies.
Content Creating Intern
The Saint
07.2021 - 09.2021
- Social media content creation for different companies (Copy, captions, hashtags, videos to post for different Brands)
- Produced 50+ copies with captivating captions which were uploaded on Instagram
- Helped in increasing their potential client traffic by 20% through improving and helping in optimizing their SEO
Intern as a Brand Ambassador
Viacom18
03.2018 - 04.2019
- Helped in promoting 3 events organized by viacom18 on various social media platforms
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Media Marketing - Social Media Marketing
Goerge Brown College
Toronto12-2025
Under graduation - BAJMC
JEMTEC Greater Noida
01.2022
Skills
- Intermediate MS Word
- Intermediate Excel
- Intermediate PPT
- Leadership Skills
- Communications Skills
- Negotiation Skills
- Cyber Security (CCNA Certified)
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Timeline
Client Servicing Executive
The Perfect Knot
06.2023 - 02.2024
Content Writer Intern
ShortHill Tech Pvt Ltd.
05.2022 - 06.2022
Public Relations Intern
Indian Direct Selling Association
10.2021 - 12.2021
Content Creating Intern
The Saint
07.2021 - 09.2021
Intern as a Brand Ambassador
Viacom18
03.2018 - 04.2019
Media Marketing - Social Media Marketing
Goerge Brown College
Under graduation - BAJMC
JEMTEC Greater Noida
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