ARINDAM GHOSH
Calgary,Canada
Summary
Results-driven project management student with a passion for driving customer satisfaction through successful projects. Skilled in customer interface, data analysis, and team leadership. Seeking a role to enhance customer engagement and contribute to Company's growth and success.
Overview
11
11
years of professional experience
Work History
Manager/Area Head
Godrej & Boyce Manufacturing Company Limited
03.2019 - 04.2024
- Successfully managed a portfolio of high-value clients, ensuring customer satisfaction and retention
- Implemented feedback systems and improved processes, resulting in a 20% increase in customer satisfaction scores.
Manager
Bajaj Electricals Ltd
07.2014 - 03.2019
- Worked closely with sales, marketing, and development teams to address customer needs and enhance service offerings
- Conducted training sessions on product usage, helping customers maximize value and enhancing their experience.
Engineer
Simplex Projects Ltd.
Goa, India
03.2013 - 06.2014
- Planned and executed customer appreciation events, fostering stronger relationships and gathering valuable feedback.
Education
Bachelor of Technology, Electrical Engineering -
Saint Thomas College of Engineering & Technology
Kolkata07.2007
PG Diploma in Project Management -
Southern Alberta Institute of Technology ( SAIT)
Calgary, ABSkills
- AutoCAD
- Microsoft Office
- Infor
- Areva SPACE
- Customer Relationship Management (CRM)
- Sales and Negotiation
- Communication Skills
- Problem-Solving
- Customer Retention Strategies
- Conflict Resolution
- Customer Interface
- Planning & execution
Accomplishments / License
- Awarded Best Manager within the country for consecutive 2 years by Godrej & Boyce Manufacturing Company Limited.
- Obtained forklift license for counter balance and order picker and class 7 for 4 wheeler at Calgary, Canada.
Availability
Monday to Friday – 7 AM to 3 PM. Saturday and Sunday- Open to any shift.
Languages
- English
- Bengali
- Hindi
Timeline
Manager/Area Head
Godrej & Boyce Manufacturing Company Limited
03.2019 - 04.2024
Manager
Bajaj Electricals Ltd
07.2014 - 03.2019
Engineer
Simplex Projects Ltd.
03.2013 - 06.2014
Bachelor of Technology, Electrical Engineering -
Saint Thomas College of Engineering & Technology
PG Diploma in Project Management -
Southern Alberta Institute of Technology ( SAIT)
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