Arina Vylkova
Dance Instructor, Teleagent, Hostess and Account Manager
Winnipeg,Manitoba
Summary
As a retail consultant, I have more than 3 years of experience in promoting and selling products, providing exceptional customer service, and helping to create innovative merchandising strategies. I am highly knowledgeable in retail operations and possess the communication and organizational skills necessary to develop strong business relationships and drive sales. I am also highly creative, organized and accustomed to working in fast-paced environments. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dance instructor
Drop in dance academy
01.2024 - Current
- Teaching High heels classes
- Participation in dance studio show programs.
Hostess
Alena Rustic Italian restaurant
- 05.2024
- Customer service oriented (focusing on creating a welcoming atmosphere and ensuring guests have a positive experience from the moment they enter)
- Multitasking (managing tasks like answering phone calls, handling reservations, and seating guests efficiently)
- Organization skills (maintaining seating charts, managing waitlists, and coordinating with servers to optimize table turnover and seating arrangements.
Teleagent (Call Center)
Telus International Europe
02.2019 - 09.2023
- Processing customer requests through three communication channels - telephone, chat, e-mail using my knowledge of Russian and English; Providing customers with information about the company’s available products and services
- Consulting customers regarding warranty guarantees and potential savings
- Providing information on all the advantages and benefits of working with the company; Reception and investigating of customer complaints; Compliance with high standards of customer service.
Account Manager Sales
Blue Bear Technologies, EOOD
04.2018 - 12.2018
- Achievement of company targets; Made cold calls; Attraction of new clients; Presentation of the company’s services and work with the objection; Negotiations - the conclusion of contracts; Analytics and statistics of the work performed; Setting plans for the next month, taking into account the planned indicators of the company.
Advertisement Agent, Merchandiser Supervisor
Strata Promo EOOD, Advertisement
02.2013 - 02.2017
- Overseeing the activities of employees who work on the sales floor, such as cashiers and customer service representatives
- Conducted market advertisement and market research, developed marketing strategies; created specific advertisement messages; organized the process of development of printing, radio and TV advertisement; amplification of advertisement materials and resources.
Artist-Performer
Dream Team Production AD, TV Show “Komitsite”
03.2009 - 11.2012
- Ballet activity, participation in comedy scenes.
Education
Bachelor Degree in Psychology - undefined
01.2008
Skills
- Excellent Communictions
- Organizational Skills
- Customer Service
- Sales Experience
- Microsoft Office (Word, Excel, PowerPoint) and Internet (search engines and E-mail)
- Class leadership
- Instructional Techniques
- Teaching strategies
- Posture understanding
- Performance Coaching
- Choreography expertise
- Video Editing
- Competition Preparation
- Student Mentoring
- Social media proficiency
- Individual Instruction
- Teaching techniques
Languages
English
Limited Working
Bulgarian
Native or Bilingual
Russian
Native or Bilingual
Romanian
Elementary
Volunteer Experience
12/01/23, Present, Remote. Translator and Interpreter for the Immigrant Centre
Certification
Certificate of Achievement for Completing Word Processing Basics and Word Processing Intermediate Courses.
Interests
Dancing
Traveling
Timeline
Dance instructor - Drop in dance academy
01.2024 - Current
Teleagent (Call Center) - Telus International Europe
02.2019 - 09.2023
Account Manager Sales - Blue Bear Technologies, EOOD
04.2018 - 12.2018
Advertisement Agent, Merchandiser Supervisor - Strata Promo EOOD, Advertisement
02.2013 - 02.2017
Artist-Performer - Dream Team Production AD, TV Show “Komitsite”
03.2009 - 11.2012
Hostess - Alena Rustic Italian restaurant
- 05.2024
University of Sofia St. Kliment Ohridski - Bachelor Degree in Psychology,
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