Arik Krause
Edmonton,AB
Summary
Motivated and dependable individual with a strong willingness to learn new procedures and adapt quickly to new environments. Ready to contribute immediately with a positive attitude and strong work ethic. Currently looking to get valuable help desk experience and grow in the IT field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Production Manager
CROW LAX TV
04.2023 - Current
- Managed a 15–20 person crew, overseeing technical operations and logistics for live sports broadcasts.
- Dispatched and coordinated personnel and equipment to multiple locations under tight deadlines.
- Resolved real-time technical and scheduling issues to ensure smooth, uninterrupted coverage.
Customer Support Representative
Showbie
06.2019 - 03.2020
- Provided multi-channel support via Intercom and Zendesk, resolving customer issues through live chat, email, and phone.
- Partnered with sales and software teams to relay customer feedback, support onboarding, and escalate technical concerns.
- Achieved Showbie record customer satisfaction in February of 2020, with a 96% customer satisfaction rating.
Education
Business Administration - Accounting
Northern Alberta Institute of Technology
Edmonton, ABSkills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Customer-centric
- Troubleshooting skills
Certification
Introduction to Computers and Operating Systems and Security, Operating Systems and You: Becoming a Power User, The Bits and Bytes of Computer Networking, Technical Support Fundamentals, - Google Coursera
Languages
English
Native or Bilingual
Timeline
Technical Production Manager
CROW LAX TV
04.2023 - Current
Customer Support Representative
Showbie
06.2019 - 03.2020
Business Administration - Accounting
Northern Alberta Institute of Technology
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