Ariful Islam
Sudbury
Summary
Accomplished Assistant Manager at KSRM Steel Plant, enhancing operational efficiency through strategic decision-making and staff training. Leveraged CRM expertise to boost client satisfaction and sales growth. Proven leader in optimizing workflows and implementing quality control, driving a 20% reduction in defects. Skilled in team leadership and operations management, consistently exceeding performance expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager(Administration Operation)
KSRM Steel Plant
04.2019 - 08.2023
- Coordinated production schedules to optimize workflow and enhance operational efficiency.
- Implemented quality control measures to ensure product standards and reduce defects.
- Developed training materials for new staff, improving onboarding processes and team performance.
- Analyzed inventory management systems to streamline supply chain operations and minimize delays.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Executive
Abul Khair Steel
02.2016 - 03.2019
- Developed and maintained strong relationships with key clients to drive sales growth.
- Executed strategic sales initiatives to expand market presence and increase revenue.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
Junior Sales Associate
Rahima Steel Mill
05.2013 - 11.2015
- Assisted customers in selecting products, enhancing overall satisfaction and sales experience.
- Processed transactions efficiently, ensuring accuracy and compliance with company policies.
- Maintained product displays and inventory levels, contributing to a visually appealing sales environment.
- Collaborated with team members to organize promotional events, driving customer engagement.
- Developed strong knowledge of products and services, enhancing ability to address customer needs effectively.
Education
MBA -
Laurentian University
Greater Sudbury01-2025
MBA - Finance
Independent University, Bangladesh
Dhaka, Bangladesh01-2016
BBA - Finance
Independent University, Bangladesh.
Dhaka, Bangladesh01-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Staff management
- Employee scheduling
- Operations management
- Customer relationship management (CRM)
- Sales reporting
- Business administration
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Languages
English
Full Professional
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Assistant Manager(Administration Operation)
KSRM Steel Plant
04.2019 - 08.2023
Sales Executive
Abul Khair Steel
02.2016 - 03.2019
Junior Sales Associate
Rahima Steel Mill
05.2013 - 11.2015
MBA -
Laurentian University
MBA - Finance
Independent University, Bangladesh
BBA - Finance
Independent University, Bangladesh.
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