Sidra Liaqat
Calgary,Canada
Summary
Experienced professional with 12+ years in health care aid, office coordinator and supervisory experience. Skilled in care coordination, customer service, and events management coordinator. Seeking new role as a partner marketing coordinator by leveraging my skillset and proven work experience.
Overview
18
18
years of professional experience
Work History
Event and Marketing Coordinator
Independent Contractor
Calgary, Alberta
04.2025 - Current
- Coordinated logistics for corporate events and conferences.
- Collaborated with marketing teams to promote events effectively.
- Oversaw setup and teardown of event spaces to meet requirements.
- Facilitated communication between clients and event staff for smooth execution.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- List of Events Include
Customer Services Representative
Bunzil
Calgary, AB
09.2023 - 01.2025
- Answered all incoming calls professionally, ensuring prompt and courteous customer service.
- Coordinated customer request with the inside team and warehouse team in collaboration with the inside sales team, enhancing service quality and supporting continuous improvement.
- Managed and maintain database of customer requests.
- Managed and maintain invoice data base.
- Scheduled and conducted customer feedback calls to gather actionable insights and improve satisfaction.
- Managed and tracked tasks using spreadsheets and Microsoft Project and explored tools such as Smartsheet’s online project management tool, supporting project timelines and deliverables.
- Maintained a customer satisfaction rating above 90%, achieved an average first response time of under 1 minute for inbound calls, and processed over 500 customer reviews and feedback calls during tenure.
Health Care Aid – Independent Contractor
Private Client
Calgary, AB
01.2015 - 01.2025
- Coordinated and prioritized daily care tasks, achieving 100% completion of scheduled activities.
- Tracked client goals and projects via Microsoft project.
- Managed all appointments and outings, ensuring zero missed commitments over a 10-year period.
- Maintained detailed records and communicated progress to stakeholders, supporting continuous improvement.
- Managed the scope of daily care plans, balanced care-related expenses, and ensured all activities were delivered within established timelines.
- Achieved a 30% reduction in emergency incidents through proactive planning; managed daily care budgets averaging $500/month with zero overruns.
Restaurant Supervisor
Sheraton Cavalier Hotel
Calgary, AB
01.2008 - 01.2015
- Managed shift schedules and delegated daily tasks, ensuring 100% coverage and timely service delivery.
- Trained and onboarded new staff, reducing ramp-up time and improving team performance.
- Coordinated with events management group on banquets and events.
- Managed restaurant operations by monitoring service scope, controlling labor and supply budgets, and meeting all shift deadlines.
- Oversaw shift operations for a team of 10+ staff, consistently meeting budget targets and reducing overtime costs by 15%.
- Increased team efficiency by 20% by streamlining opening and closing procedures.
- Reduced guest complaints by 40% over two years through targeted staff training and proactive issue resolution.
Office Administrator
Diversified Staffing Agency / Grizzly Resources Ltd. / Frac Sand Company
Calgary, AB
01.2013 - 01.2014
- Reduced office supply costs by 15% through improved inventory management and vendor negotiations.
- Improved invoice processing time by 25% by implementing a new tracking and coding system.
- Managed daily office operations and prioritized administrative tasks, ensuring all deadlines were met.
- Coordinated logistics for shipments and resource allocation, resulting in zero delays for project materials.
- Oversaw the scope of office administrative functions, tracked office budgets, and ensured all projects and tasks were completed on schedule.
- Supported office marketing events and coordinated events with vendors.
Accounting Assistant
CGG (Kelman Technologies/Fugro)
Calgary, AB
01.2011 - 01.2013
- Processed over 500 invoices and expense reports annually with 99% accuracy, supporting timely project billing.
- Reduced data retrieval time by 35% by reorganizing and digitizing the seismic data storage system.
- Managed and tracked daily administrative and accounting tasks, consistently meeting all deadlines.
- Supported multiple project teams by maintaining accurate data logs and documentation.
- Managed the scope of accounting and data management projects, monitored expenses.
Education
Accounting and Payroll Diploma -
CDI College
Calgary, AB01.2008
Business Administration & Management Diploma -
CDI College
Calgary, AB01.2007
Skills
- Cross-functional collaboration
- strong written and verbal skills
- Event planning
- Marketing coordination
- Social media oversight
- Sponsorship management
- Social and new media
- Data analysis and management
- Documentation and reporting
- Problem-solving and adaptability
- Process improvement strategies
- Microsoft Office 365 proficiency
- Project management expertise
- ClickUp proficiency
- Smartsheet proficiency
- Project scheduling and management
- Stakeholder communication
- Cybersecurity knowledge
- Task tracking and optimization
Timeline
Event and Marketing Coordinator
Independent Contractor
04.2025 - Current
Customer Services Representative
Bunzil
09.2023 - 01.2025
Health Care Aid – Independent Contractor
Private Client
01.2015 - 01.2025
Office Administrator
Diversified Staffing Agency / Grizzly Resources Ltd. / Frac Sand Company
01.2013 - 01.2014
Accounting Assistant
CGG (Kelman Technologies/Fugro)
01.2011 - 01.2013
Restaurant Supervisor
Sheraton Cavalier Hotel
01.2008 - 01.2015
Accounting and Payroll Diploma -
CDI College
Business Administration & Management Diploma -
CDI College
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