Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arif Shafique

Toronto,ON

Summary

I am a fast learner skilled in Sales & Marketing of both familiar and new products. I value time management and clear communication and excel in team environments to ensure project completion. My adaptability allows me to work in diverse environments and engage with people from various backgrounds.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Officer

The Source
08.2022 - 12.2022
  • Provided excellent customer service by addressing customer inquiries and resolving issues
  • Assisted customers with product selection and provided detailed information about various products
  • Managed sales transactions and processed returns efficiently
  • Maintained a clean and organized store environment.

Reservation and Ticketing Agent

Turkish Airlines
01.2017 - 12.2021
  • Assisted passengers with flight reservations, ticketing, and check-in processes
  • Provided detailed information on flight schedules, fare rules, and travel regulations
  • Resolved customer complaints and handled special service requests
  • Coordinated with other departments to ensure seamless operations.

Partner

Tokyo Express Restaurant
01.2014 - Current

Entrepreneurial Endeavors

Partner

Fools’ Diner Restaurant
09.2013 - Current

Entrepreneurial Endeavors

Reservation Ticketing Officer

Gulf Air
08.2011 - 09.2016
  • Assisted passengers with reservations, ticketing, and check-in processes
  • Provided information on flight schedules, fares, and regulations
  • Resolved customer complaints and managed special service requests
  • Coordinated with different departments to ensure smooth operations.

Airport Agent

Kingfisher Airline
01.2010 - 09.2011
  • Assisted passengers with check-in, boarding, and baggage handling
  • Provided information on flight details and gate assignments
  • Ensured compliance with security regulations and safety procedures
  • Assisted in resolving passenger issues and concerns.

Senior Sales Associate

Best Buy
06.2006 - 01.2009
  • Assisted customers with product selection and provided in-depth product knowledge
  • Achieved and exceeded sales targets through effective sales techniques
  • Trained and mentored new sales associates
  • Maintained inventory levels and assisted in visual merchandising.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.

Education

Management Diploma -

George Brown College
Toronto, ON

Bachelor of Business Administration -

UCSI University, Malaysia

Advanced Level, Edexcel Board, UK -

European Standard School

Ordinary Level, Edexcel Board, UK -

European Standard School

Skills

  • Customer Relationship Building
  • Marketing
  • Performance Analysis
  • Knowledgeable in Microsoft Office, Mac
  • Building Trust and Relationships
  • Excellent Communication
  • Interpersonal Communication
  • Creative and Critical Thinking
  • Organized and Efficient
  • Great at Time Management
  • Good Leadership Skills
  • Punctual
  • Professional

Certification

  • Nutrition Literacy Certificate, 06/05/23
  • Emergency First Aid and CPR, 02/22/23
  • Smart Serve, 02/07/23 - 02/08/28
  • Sanitation Certificate 14/4/23
  • Ontario Security License 1/14/24

Languages

English
Full Professional

Timeline

Customer Service Officer

The Source
08.2022 - 12.2022

Reservation and Ticketing Agent

Turkish Airlines
01.2017 - 12.2021

Partner

Tokyo Express Restaurant
01.2014 - Current

Partner

Fools’ Diner Restaurant
09.2013 - Current

Reservation Ticketing Officer

Gulf Air
08.2011 - 09.2016

Airport Agent

Kingfisher Airline
01.2010 - 09.2011

Senior Sales Associate

Best Buy
06.2006 - 01.2009

Management Diploma -

George Brown College

Bachelor of Business Administration -

UCSI University, Malaysia

Advanced Level, Edexcel Board, UK -

European Standard School

Ordinary Level, Edexcel Board, UK -

European Standard School
Arif Shafique