Arif Mahmood
Etobicoke,Canada
Summary
Creative, analytical, and enthusiastic looking forward to engaging in this field from a background in team leadership and excellent customer service. Eager to use newly acquired skills in different positions. A bilingual cosmopolitan who has traveled around different parts of the world and has a good cross-cultural environment/lifestyle blend. Research Scholar with a special focus on Human Resources & Organisational Psychology. Bilingual in English and Urdu, with proven ability to work in diverse teams and provide high-quality support in fast-paced environments. Seeking a role in retail, hospitality, customer service, or administration while continuing further studies.
Overview
19
19
years of professional experience
Work History
Deputy Secretary
Ziauddin University Examination Board
Karachi, Pakistan
10.2021 - 09.2025
- Work-experience Perform a wide variety of clerical and secretarial duties to organise
- Efficiently manage day-to-day examination operations, optimising processes for effectiveness.
- Deal with Affiliation of Schools and Colleges.
- Coordinate and schedule School / Colleges office activities.
- Develop and implement operational plans to ensure the smooth conduct of examinations including scheduling, assigning duties, logistics, etc.
IT Administration (Internship)
Allied Tech Global
Karachi, Pakistan
07.2022 - 09.2022
- Managing ticket queues.
- Determining departmental priorities.
- Managing IT teams.
- Resolving software and hardware issues.
Lead Cabin Crew
Pakistan International Airlines - PIA
06.2006 - 12.2020
- Held briefing sessions and provided instructions to flight attendants.
- Greeted passengers in a friendly manner and verified passenger list.
- Provided quality Customer Service and performed.
- Pre-Flight check and operation of emergency equipment.
Education
PHD - Business Administration (Major: Human Resources)
Greenwich University
Karachi01.2027
MPhil - Business Administration - Management Sciences
Greenwich University
Karachi01.2024
Diploma - IT Administration
Trios College
01.2022
MBA - Finance & Accounting
Preston University
01.2010
Bachelor - Commerce
Karachi University
01.2001
Skills
- Customer Service & Client Support: Experienced in assisting clients, resolving issues, and ensuring positive customer experiences
- Communication & Interpersonal Skills: Clear, professional communicator with the ability to build rapport and handle diverse customers
- Problem-Solving & Conflict Resolution: Skilled at identifying challenges quickly and delivering practical, customer-focused solutions
- Data Handling & Record Management: Accurate in maintaining records, managing files, and handling confidential information responsibly
- Teamwork & Collaboration: Cooperative team player, supporting colleagues and contributing to shared goals effectively
- Time Management & Multitasking: Able to balance multiple tasks under pressure while meeting deadlines
- Adaptability in Fast-Paced Environments: Flexible and proactive, thriving in dynamic work settings and learning quickly
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
IT Administration (Internship)
Allied Tech Global
07.2022 - 09.2022
Deputy Secretary
Ziauddin University Examination Board
10.2021 - 09.2025
Lead Cabin Crew
Pakistan International Airlines - PIA
06.2006 - 12.2020
PHD - Business Administration (Major: Human Resources)
Greenwich University
MPhil - Business Administration - Management Sciences
Greenwich University
Diploma - IT Administration
Trios College
MBA - Finance & Accounting
Preston University
Bachelor - Commerce
Karachi University