Arif Karim
Winnipeg,MB
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
4
4
years of professional experience
Work History
Supervisor
The Shoe Company
10.2022 - Current
- Effectively led and motivated a diverse team of sales associates, fostering a positive work environment that encouraged collaboration and high performance.
- Responded to telephone inquiries and complaints following standard operating procedures
- Oversaw inventory control processes, ensuring accurate stock levels and minimizing loss through effective organization and regular audits.
- Monitored sales metrics and implemented strategies to meet and exceed monthly sales targets, contributing to overall store profitability.
- Prioritized tasks effectively while managing multiple projects at one time.
- Developed and conducted training programs for new hires, enhancing team skill sets and ensuring compliance with company policies and procedures.
CUSTOMER SERVICE SPECIALIST
Visions Electronics
04.2022 - 12.2022
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
CUSTOMER SERVICE REPRESENTATIVE
Best Buy
06.2021 - 04.2022
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication.
CASHIER SUPERVISOR
Real Canadian Superstore
01.2021 - 11.2021
- Demonstrated expertise in managing cashier operations, training staff and resolving customer inquiries
- Instructed staff on proper use of registers as well as closing out procedures at end of day and shift
- Assisted customers with product selection, answered questions regarding store promotions.
Education
BACHELOR OF SCIENCE (B.S.) IN HUMAN PSYCHOLOGY CANDIDATE -
University of Manitoba
12.2024
Skills
- Strong communication skills, both written and verbal
- Ability to remain calm and professional in high-pressure situations
- Knowledge of customer service best practices and techniques
- Familiarity with CRM software and other customer service tools
Languages
English
Full Professional
Timeline
Supervisor
The Shoe Company
10.2022 - Current
CUSTOMER SERVICE SPECIALIST
Visions Electronics
04.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Best Buy
06.2021 - 04.2022
CASHIER SUPERVISOR
Real Canadian Superstore
01.2021 - 11.2021
BACHELOR OF SCIENCE (B.S.) IN HUMAN PSYCHOLOGY CANDIDATE -
University of Manitoba
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