Successful professional qualified by twenty plus years of visible achievements in the food service/hospitality industry. Knowledgeable in all aspects of food service business, including staffing, food preparation, banquet operations, marketing, purchasing, budgeting / accounting and health code inspection standards. Manage High volume establishment with large number of corporate events, weddings and tour groups from all over the world. Ability to multi-task in challenging environments across various platforms and accomplish new challenges. Bachelor of commerce (Dhaka University, Bangladesh)
Work History
General Manager
18 Years 7 Months
HOT HOUSE RESTAURANT | 01.2008 - Current
Responsible for operations, long term plans, menu engineering, cost analysis (food, beverage and labor), P & L analysis.
Direct sales and profitability of high-volume downtown Toronto restaurant generating up 6,700,000 million annually.
Managing 600-seat restaurant, making sure every guest is provided with hot house standard service. Coordinating with kitchen as well as keeping an eye on server productivity and up selling ability.
Hiring and training front of the house staff members.
Scheduling 75-80 front of the house staffs (Manager, Server, Busser, Hostess, Bartender and Food runner)
Planning buffet reservation booking, and floor set up for serving 700 guest every Sunday brunch (mother’s a day and Father’s Day excluded)
Responsible for reservation systems (OpenTable, Triple seat)
Overseeing event manager for large reservation booking (Cra, Scotia Bank, TD Bank, Rbc Bank etc.) including weddings.
Responsible for Bus Tour yearly contracts and menu development.
Off-site events and catering (Market square, blue jays etc.)
Marketing and promotions.
416-366-7800
SUPERVISOR
1 Year
THE BUTLER DID IT | 01.2007 - 01.2008
Manage events for various catering companies in Toronto. Manage up to 50 staff in various venues.
416-599-3511
Beverage Manager
2 Years 10 Months
REDEYE GRILL, Fireman Hospitality Group | 01.2003 - 11.2005
Direct sales and profitability of high-image, theater district, full-service restaurant founded in 1997 and generating up to $14,000,000 annual sales.
Specialize in American/Asian eclectic cuisine and serving lunch/dinner offerings six days a week; accommodates up to 700 guests and manages 200 associates.
Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution.
Directed liquor and wine inventory control.
Contributed to the construction of “2004 Wine Spectator Award of Excellence” exquisite wine list.
Maintained strong relations with wine dealers obtaining unbeatable pricing of prestigious wines.
Tel 212-541-9000
Beverage Manager
1 Year
WILD TUNA, Fireman Hospitality Group | 01.2002 - 01.2003
Directed food and beverage promotion and operations for highly visible night club/theme restaurant seating 420 guests and generating over $10 million annually.
Managed 22 shift associates including wait staff, bussers and bartenders; selected to train all new employees via ten day formal training program.
Manager
2 Years
CAFÉ FIORELLO’S, Fireman Hospitality Group | 01.2000 - 01.2002
Excelled from bus boy to a well-recognized manager in the restaurant.
Directed associates in highly sophisticated Italian restaurant located in the midtown, at across from Lincoln Center seating 225 guests and generating $10,000,000 million annual sales.