Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline

ARIF ABDUL

Montreal,QC

Summary

Recent Business Management graduate with a solid academic foundation in strategic planning, organizational development, and business operations. While I am early in my professional journey, I am eager to apply my knowledge and strong problem-solving skills to contribute to a forward-thinking organization. Driven to learn and grow, I am ready to take on challenges and deliver results in a dynamic environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Support Specialist – CRM Insights

Pets at Home
10.2023 - Current
  • Resolved 95% of customer queries on first contact, achieving a 94% quality score and earning recognition for consistent performance.
  • Regularly collaborated with the Customer Support Team Leader in weekly meetings to identify trends, analyze customer insights, and propose solutions to recurring issues, leading to a 10% reduction in escalations.
  • Managed 50-150 daily customer interactions via Salesforce CRM, live chat, and email, ensuring prompt and effective resolutions.
  • Used Salesforce CRM to document cases and generate insights, contributing to workflow improvements and operational efficiency.
  • Played a key role in detecting and mitigating fraud attempts (e.g., phishing), enhancing customer trust and security measures.

Telephone Interviewer, Market Research

IPSOS Mori
10.2022 - 01.2023
  • Conducted 500+ remote surveys with an 85% response rate, ensuring accurate data for market research projects.
  • Analyzed survey data to identify trends, contributing to client strategies and actionable recommendations.
  • Refined survey methods with supervisors, boosting participant engagement by 10%.
  • Met tight deadlines and weekly quotas with 100% compliance to ethical guidelines.
  • Engaged diverse participant groups, enhancing communication skills and data reliability.

NHS IAC Trace Call Handler

SITEL
05.2021 - 11.2021
  • Managed 200+ daily outbound calls, ensuring 95% compliance with public health protocols.
  • Documented cases using digital tools, improving data accuracy by 15%.
  • Identified case trends and shared insights to optimize resource allocation and resolutions.
  • Maintained 100% confidentiality in a high-pressure, remote environment.
  • Processed and closed 1,000+ cases, contributing to the NHS’s public health response.

Retail Associate – Sales & Inventory

Dunelm
01.2018 - 01.2020
  • Increased sales by 10% through tailored product recommendations based on customer needs.
  • Improved stock efficiency by 20%, reducing out-of-stock incidents with accurate inventory updates.
  • Handled £5,000+ daily transactions with 100% accuracy, ensuring trust in payment processes.
  • Boosted customer engagement and footfall by 5% with visually appealing displays during promotions.
  • Mentored new team members, enhancing onboarding efficiency and team performance by 15%.

Education

Level 3 - Data Analysis Accelerator Fast Futures Bootcamp

Avado, London, UK
08-2023

CMI Level 5 Leadership and Management -

Southampton Solent University
07.2023

B.A. Hons Business Management -

Southampton Solent University
07.2023

Foundation Year - Business Management

Southampton Solent University , Southampton, UK
06-2020

BTEC Level 3 ICT & Communications -

Swindon SCL Training
05.2018

Skills

  • Sales Strategy and Customer Relationship Management
  • Market Research and Strategic Planning
  • Data Analysis and Interpretation
  • Project Management and Leadership
  • Stakeholder Engagement and Account Management
  • Problem-Solving and Critical Thinking
  • Communication and Negotiation (Written and Verbal)
  • Time Management and Remote Work Adaptability

Languages

English
Native or Bilingual

Certification

  • Google Data Analytics Professional Certification, Coursera, Ongoing, Foundations: Data, Data, Everywhere Course, Ask Questions to Make Data-Driven Decisions.
  • Salesforce Professional Certification, Coursera, Ongoing, Sales CRM Overview.

References

I will be pleased to provide references on request.

Timeline

Customer Support Specialist – CRM Insights - Pets at Home
10.2023 - Current
Telephone Interviewer, Market Research - IPSOS Mori
10.2022 - 01.2023
NHS IAC Trace Call Handler - SITEL
05.2021 - 11.2021
Retail Associate – Sales & Inventory - Dunelm
01.2018 - 01.2020
Swindon SCL Training - BTEC Level 3 ICT & Communications,
Avado - Level 3, Data Analysis Accelerator Fast Futures Bootcamp
Southampton Solent University - CMI Level 5 Leadership and Management,
Southampton Solent University - B.A. Hons Business Management,
Southampton Solent University - Foundation Year , Business Management

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