Arievik Mishchenko
North York ,ON
Summary
Dynamic customer service professional with proven expertise at BMO Bank of Montreal, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and problem resolution, I consistently foster loyalty through empathetic interactions and informed product recommendations, contributing to a positive customer experience and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BMO Bank of Montreal
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
Coppa’s
02.2023 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
No Degree - Investment Funds in Canada
Canadian Securities Institute
Toronto, ONMaster of Science - Transportation Management
Kharkiv National University of Urban Economy
Kharkiv 12.2018
Bachelor of Science - Transportation Technology
Kharkiv National University of Urban Economy
Kharkiv, Ukraine06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Product knowledge
- De-escalation techniques
- Filing
- Customer education
- Product sales
- Sales expertise
- Account updating
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Representative
BMO Bank of Montreal
09.2023 - Current
Customer Service Cashier
Coppa’s
02.2023 - 11.2023
No Degree - Investment Funds in Canada
Canadian Securities Institute
Master of Science - Transportation Management
Kharkiv National University of Urban Economy
Bachelor of Science - Transportation Technology
Kharkiv National University of Urban Economy
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