Alejandro Sturdy
Calgary,AB
Summary
Driven professional with a proven track record at Enterprise Rent-A-Car, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and resolve complaints efficiently, backed by strong bilingual communication skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car
08.2023 - Current
- Provided outstanding customer service by assisting clients with vehicle rentals, reservations, and inquiries.
- Managed a high volume of customer interactions in person, over the phone, and via email.
- Resolved customer complaints and issues promptly and effectively, maintaining a high level of customer satisfaction.
- Collaborated with team members to ensure smooth operations and achieve branch goals.
- Demonstrated strong knowledge of company policies, rental procedures, and vehicle offerings.
Sales Associate
Below The Belt
07.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled transactions accurately and efficiently using POS systems, processing payments and returns.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Some College (No Degree) - Accounting
Sait
Calgary, ABSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Communication
- Billingual
Timeline
Customer Service Representative
Enterprise Rent-A-Car
08.2023 - Current
Sales Associate
Below The Belt
07.2022 - 08.2023
Some College (No Degree) - Accounting
Sait
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