Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Assistant in the emergency department when I’m college student
Additional Information
Timeline
Generic

aries cortez

Edmonton,AB

Summary

Adept at multitasking and fostering positive environments, I significantly enhanced customer satisfaction and team performance at Reza Food Services. Leveraging quick learning abilities and exceptional customer service skills, I successfully managed operations, resolved conflicts, and mentored staff, contributing to a notable increase in efficiency and team cohesion.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Food Service Worker

Sangga Group Inc
11.2023 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Assistant Manager

Reza Food Services
09.2018 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Team Leader

Jollibee Foods Inc.
06.2011 - 06.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

Bachelor Of Business Administration - Marketing

Icct College Inc
Cainta Rizal Philippines
12.2017

Bachelor Of Science In Nursing - Nursing Midwifery

Camarines Sur Polytechnic College
Nabua Camarines Sur Philippines
06.2014

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service

Languages

English
Professional Working
Arabic
Professional Working
Tagalog
Native or Bilingual

Accomplishments

My biggest accomplishment is to helping my family to sustain their own happiness specially in own financial circumstances and to build a good relationship with them

Affiliations

My own experience with my company is to build a good communication

Certification

I have a of certificate to show to what my knowledge to applying in my current job

Assistant in the emergency department when I’m college student

When I do my first job in the hospital we will do our best to assist my patients to get a better and understanding what is life is a important

Additional Information

Life is short but if you a good person to your patients she or he say thank you for your a good a great contributor in there life

Timeline

Food Service Worker

Sangga Group Inc
11.2023 - Current

Assistant Manager

Reza Food Services
09.2018 - 10.2023

Team Leader

Jollibee Foods Inc.
06.2011 - 06.2018

Bachelor Of Business Administration - Marketing

Icct College Inc

Bachelor Of Science In Nursing - Nursing Midwifery

Camarines Sur Polytechnic College

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aries cortez